Refilwe Khotha

Experience

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  MultiChoice Group

  Feb 2011 - Sept 2019

  Check any OHS non-compliance issue and escalate to the relevant people. Assist Coordinate Contact Centre events.Support the contact centre management team. Filing and archiving of documents.Receiving visitors.Scheduling meetings with stakeholders.Diary management and boardrooms bookings confirmations.Handing out stationery to the team leaders.Tracking of agencies invoices and ensuring that they are signed per respective managers.Manage the refreshment coordinator per sites to ensure that refreshment stations are replenished daily.Track stock for refreshment coordinators and ensure that they account for stock. Show less

  • Administrative Personal Assistant

    Jun 2014 - Sept 2019

  • Customer Service Representative

    Feb 2011 - Jun 2014
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  FNB Life

  Jan 2021 - Oct 2021

  Customer Service Representative
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  Forward Personal and Business Excellence Institute (Pty) Ltd

  Oct 2021 - Jun 2022

  Insurance quality assurance representative

  Observing, listening and evaluating customer service representatives interactions with customers as they sell, activate and cancel insurance products. Coaching and training them on new insurance products. Invigilating short-term/long-term insurance and wealth management examinations as an when students write exams with us

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  GBVF Response Fund1

  Jun 2022 - May 2023

  Administrative Office Manager

  Promoting customer service philosophy by building and maintaining relationships with internal and external stakeholders, tracking fundraising projects, keep track of the donor engagement roadshow and request meetings with repeat and prospects donors, manage the company's info mailbox by responding timeously to emails, maintain accurate filing system, diary management and scheduling meetings, preparing Thank you letters, ensure they are signed by the CEO and shared with donors