Matt Thomas

Experience

• 

  Suncorp Group

  Sept 2004 - Nov 2024

  •Lead the design and maintenance of the end to end business model for the ATM channel to achieve channel operating objectives. •Responsible for the overall customer experience and self service strategy for the Bank.•The efficient management of revenue and expenditure (opex and capex) to approved budgets.•Develop and implement programs which will retain, attract, grow and maximise ATM profitability.•Management of lease renewals of existing ATMs to maximise profitability of the network and satisfaction of customer needs.•Provide Subject Matter Expertise support in the delivery of key projects that impact the ATM Channel.•Continuously develop and monitor levers that identify function and/or performance gaps in the ATM channel. •Manage initiatives and activities specific to the ATM channel to agreed outcomes.•Build cooperative and collaborative relationships with other product areas, IT, other internal stakeholders such as Legal and Marketing and external partners to complete work that is required in a timely and efficient manner. Show less •To manage projects related to the establishment, refurbishment, relocation or redundancy of the physical distribution network on time and to the agreed budget.•Implement strategies for the Branch and Agency Channel to support the Bank’s strategic objectives.•Provide quantitative and qualitative analysis, information, advice and recommendations in relation to the Bank’s physical distribution channels.•Maintain conformity to Suncorp Bank planning, design and construction standards.•Development of placement and financial modelling for new and existing distribution points including business cases and renewal recommendations.•Review and approve feasibility studies, schematics, drawings, cost estimates and specifications for building and infrastructure projects.•Collect, validate and interpret physical distribution channel data to aid in the optimisation of these channels. Show less •Provide subject matter expertise of operational process; gather process and system requirements in relation to lending processes, and to identify and develop processing solutions specifically to support implementation of Banking Initiatives. •Design solutions and processes that satisfy all project, business and legal requirements. Formally present these solutions to the project and business leaders. In cases of multiple solutions; provide details of benefits, disadvantages and impacts of all.•Analyse ideas and proposed changes to business process. Assess impacts to Banking stakeholders and address any process and procedure gaps or documentation impacts prior to implementation, including manual “work-arounds”.•Represent stakeholders in workshops, meetings and other forums to ensure all stakeholder impacts are identified and addressed’, and liaise with stakeholders to assess and clarify impacts.•Determine all aspects of existing processes and systems by investigating and creating process maps, to assist with identifying gaps and proposing changes.•Develop and assist with delivery of training to impacted areas, including providing guidance for change management, and clarifying pre-requisites and key competencies. Show less •Primary responsibility of taking home loan applications submitted through to first decision.•Achieve set home loan assessment productivity benchmarks.•Ensure all applications follow time-bound processes of lending, reporting and communication in a professional and customer centric manner.•Maintain effective relationships with Brokers and key stakeholders.•Comply with corporate policies and procedures, industry code of practice, legislative requirements as well as Group and Division standards in relation to lending benchmarks•Assisted in the training of new lending officers to maintain a consistent level of service and skill within the lending team. Show less

  • Product Manager - Home Lending

    Apr 2017 - Nov 2024

  • Product Manager - Mortgages

    Jan 2015 - Apr 2017

  • Product Manager - Self Service

    Jul 2012 - Jan 2015

  • Channel Specialist - Branch

    Feb 2011 - Jul 2012

  • Business Design - Process Analyst

    May 2008 - Feb 2011

  • Premier Lending Officer

    May 2006 - May 2008

  • Sales and Service Consultant

    Sept 2004 - May 2006
• 

  Suncorp Bank

  Aug 2024 - now

  • Senior Product Integration Manager

    Aug 2024 - now

  • Senior Product Integration Manager

    Aug 2024 - now