Patrick Lind

Patrick Lind

Freelance Writer

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location of Patrick LindBerlin, Berlin, Germany

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  • Timeline

  • About me

    UX Researcher and UX Writer at Lingoda GmbH

  • Education

    • Long Island University, C.W. Post Campus

      2011 - 2013
      Master of Science (MS) Library and Information Science

      Graduated in January 2013.Specialized in Archives and Records Management.

    • CareerFoundry

      2018 - 2019
      UX Design UX Design

      - User-Centered Thinking- Heuristics of Usability- Usability Analysis and User Personas- Information Architecture- Semantics and SEO- Wireframing and Prototyping- User Flows and A/B Testing- UI and Visual Design- Google Analytics- Conversion Rate Optimization

    • Northern Illinois University

      1998 - 2003
      Bachelor of Arts (BA) Communication and Media Studies
    • Universiteit van Amsterdam / University of Amsterdam

      2006 - 2007
      Master of Arts (MA) History: American Studies
  • Experience

    • Demand Media

      Nov 2007 - Dec 2010
      Freelance Writer

      - Wrote and edited travel related articles for USAToday.com, Hotels.com, Travels.com, Trails.com and GolfLink.com.

    • American Conservation Experience

      Mar 2008 - Jun 2008
      Volunteer

      - Maintained trails and conducted environmental fire prevention in national, state and local parks.

    • Freelance

      Jun 2008 - Nov 2008
      Editor

      - Edited and proofread academic papers, Master and PhD theses in English for grammar, punctuation, spelling, sentence structure, consistency and expression.- Edited papers in The Chicago Manual of Style and according to publisher’s standards.

    • ChicagoSporting.com

      Nov 2008 - Mar 2009
      Freelance Blackhawks Writer

      - Covered the Chicago Blackhawks for part of the 2008-2009 season.- Wrote game recaps and feature articles including "The Hockey Mustache in Chicago," "The Bombs Bursting in Air: The Blackhawks and the National Anthem" and "The 21,000-Man Advantage."

    • Weeksville Heritage Center

      Feb 2011 - May 2011
      Cataloging Intern (3-month internship)

      Worked with collections manager and archivist documenting existing literature and artifacts; entered relevant information into the PastPerfect Database.

    • The Holland Society of New York

      May 2011 - Jul 2013

      - Conduct initial survey of institutional archive for 125 year old organization. - Survey files - Location in file cabinets - Number of preservation issues - Retain or dispose - First step toward a retention schedule- Evaluated and examined rare books and original documents for storage. - Created a concise database of related church records and duplicate books. - Learned basic genealogy skills. - Evaluated and examined rare books and original documents for storage. - Created a concise database of related church records and duplicate books. - Learned basic genealogy skills.

      • Special Projects Librarian

        May 2011 - Jul 2013
      • Library Intern (1-year internship)

        May 2011 - Jun 2012
    • New York City Police Department

      Jul 2012 - Oct 2012
      Project Archivist (13-week contract)

      - Created an effective catalog for currently produced video projects. - Inspected, viewed, assessed and archived recently rediscovered 16 mm training films for future digitization. - Assisted on video production shoots. - Logged and transcribed tape. - Co-wrote and edited scripts for future productions.

    • Bonial International Group - Retale

      Apr 2014 - Apr 2018
      Quality Assurance - Content Manager

      - implementation, presentation and the timely actualization of web content for the American market- managing content for retailers (analyzing and improving data quality and user experience, trouble-shooting content challenges and cultivating effective relationships with clients)- acting as Marketing-Content adviser (researching content to enrich marketing projects)- testing CMS in preparation for releases; developing templates for customer feedback.- error checking, quality management, data improvement and proofreading.Offices in Berlin and Chicago. Show less

    • Freelance

      Jul 2016 - Jul 2017
      Freelance Copyeditor

      Copyedited the monograph, “Actors of Globalization- New York Merchants in Global Trade, 1784-1812” by Dr. Lisa Sturm-Lind, published by Brill in 2018. Tasks included proofreading, style and voice consistency and maintaining publisher’s guidelines.

    • CareerFoundry

      Dec 2018 - Jun 2019
      UX Design Certification

      - 500 plus hours of training with industry-leading mentors; designed by experts from companies like Apple and Amazon- Focused on data-driven UX methodology with a comprehensive, hands-on training spanning the entire UX process- Developed several real world projects during the course using software such as Balsamiq, InVision, Photoshop and Sketch- User Personas- Information Architecture- Pen and Paper Prototypes- Wireframes- Visual Design- A/B Testing and Analytics Show less

    • Freelance

      May 2019 - Oct 2019
      Freelance UX Designer

      Recent projects include:UX Review and site improvement - 4twenty.co.ukUX Research and site improvement - SIXMOREVODKA.com

    • Lingoda GmbH

      Sept 2019 - Feb 2023

      UX Researcher Role I founded the UX Research team in February 2020. Prior to this, there was almost no research done with the users. I helped lay the foundations of creating a customer-centered culture within the product team and company. I was the only UXR until October 2020.Goals as a UXRTo drive actionable insights that represent the voice of our user. To achieve that, I work cross-functionally with the design, product and marketing teams to understand the needs of our users and business and identify the best method, or mix of methods, to conduct research and deliver actionable insights to teams.Responsibilities as a UXR User Interviews Prototype testing Discovery research Summary and insightsCompetencies as UXR Knowledge of qualitative and quantitative research methods (e.g., ethnography) Experience conveying research findings and implications to audiences Analytical, project management, and problem-solving experience Experience with autonomy and independent decision making to weigh tradeoffs and balance demands Great communicator and collaboratorUX Writer Role I am Lingoda's first UX Writer. I gave myself this responsibility in an effort to help improve the copy throughout the user experience. I encourage the designers to treat writing as designing and include me in the design process as early as possible. With a designer, I developed a UX Writing test that we use when testing copy.I also manage a translation process.Goals as a UX Writer Make the copy clear, concise and consistent. It should also be usable, useful, responsible and accurate.Responsibilities as a UX Writer Create a comprehensive UX Writing guide for the product team Standardize spelling and formatting Write microcopy for designs Improve existing copyCompetencies as UX Writer Create user-centric copy Test the copyAdditional responsibilities Created support materials and videos for successful $67 million fundraising round with Summit Partners. Show less

      • UX Researcher and UX Writer

        Oct 2021 - Feb 2023
      • Junior UX Researcher and UX Writer

        May 2020 - Sept 2021
      • Junior UX Designer

        Jan 2020 - May 2020
      • ​UX Tester and Quality Control Specialist

        Sept 2019 - Dec 2019
    • Doctolib

      Feb 2023 - now
      • Senior UX Writer / Content Designer

        Jan 2025 - now
      • UX Writer / Content designer

        Feb 2023 - Dec 2024
  • Licenses & Certifications

    • New York State Public Librarian Certficate

      The State Education Department/The University of the State of New York
      Jan 2013