Tamer Ragab

Tamer Ragab

Services Lead

Followers of Tamer Ragab2000 followers
location of Tamer RagabDubai, United Arab Emirates

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  • Timeline

  • About me

    Solutions Lead I Pre-Sales I Business Development I Consultative Value Selling I Customer Experience Strategy I Digital Transformation I Cognitive Smart Cities I BSS OSS AIOPs Automation I 5G FWA IoT Orchestration NaaS

  • Education

    • Alcatel-Lucent Universty, Bell Labs

      2010 - 2015
      Accredited Senior Solution Architect E2E IP Platform SW Solution Processes / Technologies OSS / 4G-LTE-ePC/ NFV-SDN

      Bell Labs France, USA

    • Universitat de Barcelona

      2021 - 2023
      Master's degree Global Smart City Management
    • Alexandria University

      -
      BSC Telecommunications & Electronics
    • Emeritus

      2018 - 2019
      Postgraduate Diploma Digital Business

      Activities and Societies: Digital Business: - Digital Strategy (Columbia Business School) - Digital Transformation, Platform Strategies (MIT Management Executive Education) - Digital Marketing (Columbia Business School)

    • Massachusetts Institute of Technology

      2016 - 2016
      Course Design Thinking

      Activities and Societies: MIT Sloan Executive education approach in Design Thinking: Innovation on product and services

    • Columbia Business School

      2018 - 2018
      Course Digital STrategy - Digital Marketing
    • Massachusetts Institute of Technology

      2018 - 2018
      Course Digital Transformation

      Activities and Societies: Digital Transformation - Platform strategies

    • Zigurat Innovation & Technology Business School

      2021 - 2023
      MASTER’S IN Global Smart City Management Business/Commerce, General
    • University of Derby

      2014 - 2015
      Diploma Telecom Business

      Diploma in Telecom Business - Informa Telecom Academy - University of Derby - "TELECOM - Business, Finance, Marketing, Operation, Budget and Forecasting, Sales and Customer Value Chain, Customer Engagement and Branding, Future ICT Business Models, OSS/BSS" - Aug 14 / Dec 15

  • Experience

    • Fujitsu

      Jan 2000 - Dec 2004
      Services Lead

      Integration and Support team leader for Enterprise DC (IT, IP, WAN, VOIP, UNIX, SUN Solaris & Microsoft Systems)

    • Nokia

      Dec 2004 - now

      IP Platform “Cloud NFV, OSS/BSS, IMS/VOLTE” Business Line Customer & Operation Solutions Service Business Unit [Motive] Strategy, Technical Sales, Solution Consulting & Architecture, Business Development, Product Line Management, Complex MV Delivery NPI POC Support and Customer Engagement Central Teamo Content Management & Distribution Solution runs on HP HW COTS Virtual Platform with pre-integrated SW components from ALU & Partnerso OTT Video Optimization & QOE Enhancement Opera-Skyfire / F5 LBo TCP Proxy & Traffic Steering Gi-LAN IETF Service Chaining / ODL SDNo RAN congestion detection and modeling WNG RESTful API & NI Reportero Transparent Cashing Velocix ; URL filtering / Security Kindsight o CEM Network Analytics & BI / Big Data / M2M (MOTIV/ BNA/Guavus)o Mobile Core and OSS / BSS integration PGW, PCRF, DPI, OCS, NMSo NFV / SDN future evolution ETSI reference architectureMain Activities and Achievements: o Technical Sales and Lead SA for EMEA region (rPLM Customer Interface)- Turkcell / Etisalat RFP and POC delivery Lead SA & BU TPM- Telenor PAK lead SA & TPM support project delivery and contract signoff - Telstra Service Chaining / SDN requirement management & POC support - Telenor Group Technical Sales DEN, SWE, NOR Customer engagement for business case, architecture strategy & Technical, Operation and Marketing customized view-point Agenda & Use Caseso Global Tier1 groups Support (VZW, Telenor, Etisalat, SKY, Telstra , Ooredoo)o Tech Lead with SW Partners, BD, KAM & CTO during pipe-line and RFP process, RFQ/SOC consolidation and TCO & Business Case analysiso Solution Strategy and evolution based on market dynamics & standards (3GPP, IETF, ITU, TMF, ETSI, OPNFV, OpenDaylight, OTT tactics)o Tech Lead for architecture and implementation of light virtual based service platform for customer POC which reduced CAPEX & Time to Market/Valueo Get up to speed with leading activities on complex, new technology solution Show less EMEA E2E SI and Architecture 4G / LTE Projects o Lead Solution Architect for Newroz Iraq E2E LTE Class-A Project - Core ePC & E2E solution architect managing solution requirements, validation and technical/business use cases from definition at pre-sales level to delivery and acceptance.- Leading E2E domain architects and design teams activity and utilization management, ensuring E2E solution consistency (RAN, MBH, IP/MPLS, ePC, Security, Policy & Charging, OSS-BSS and Applications) “lead team of 10+ experts in different locations”- Successfully executed AIM Process “advanced SI methodology V-Model” for 1st time on regional projects in Crash Program.- Working as customer trusted advisor with excellent feedback for up-scope new revenue solutions (VOLTE, Motive, WNG, OSS …)- Introduce several innovative solutions/features which solved critical problems in IP Core, APP and Security thanks to E2E view and team work which reduced development cost and accelerated delivery and successfully met committed network launch time. - AWARDED ALU global recognetion award for accountability and innovation o Core and E2E Solution Architect for Smile G. multi-country LTE Project.o SA support for Vodafone Qatar VOLTE Project and solution team. o SA support for GDS MVNO project.o Services Solution Architect for Verizon US E2E VOLTE Solution introduction and readiness project. Show less Subject Matter Expert and Services SA in Core & E2E Network Planning Design and Optimization Central team part from Professional Services, Services & Solution & Software Groupo Technical Lead / Product Manager for YAM/RAMSES Tool (ALU OSS Network & Service Assurance “SaaS Model”) • Managing product strategy, go to market ,roadmap planning• Leading development team 12+ resources & 3 team leaders at France, India & Egypt• Manage Design, Dev/Ops and Test QA activities “Result Oriented”• Successful transform workload to ALU DC and LTE introduction- Working in professional multi-vendor services creation, sales readiness (SOW, Cost model, sales training, customer slides,case study and marketing analysis) and delivery readiness (delivery process, KPI, tools and performance test plan)- Pre-sales, advanced tendering and post-sales L4 support in Packet Core (2G/3G/4G), IP and E2E QOS/QOE & Capacity services for all ALU regions (EMEA, APAC and America)- Working with E2E LTE central solution team in LTE and evolved Packet Core services' readiness - Support sales team in RFQ, RFI answers for packet core migration and E2E QOS/QOE and performance- Network planning, design, monitoring and optimization internal and 3rd party tools' assessment and strategy from technical and business point of viewo LTE EPC Architecture and Design PLM “contributed on 1st implementation of LTE Global Professional Services Portfolio” o EPC QOS & Capacity Management Service Owner and L3 sales supporto E2E QOE Service Development (Data, Voice & Video)o E2E Network Optimization and Managed Services’ Development Show less Senior Integration Manager and Packet Core Leader (EMEA/APAC)o MV Integration: Packet Core ALU/Cisco-Starent, CS/OSS/BSS/VAS Ineg. (NSN, E//), E2E IP, FW NetScreen, DNS, AAA o Technical Support (local and remote): Packet Core Network and SDMo Design, Optimization: QOS and capacity, performance analysis o Mentor: Leading and coaching MEA Packet Core integration and Engineering teamso Acting TPM: customer interface for technical requirements and project delivery plan.o Key Achievements: MEA 1st live E2E 3G at MTN; 1st ATCA based SGSN Migration at Vietnam Show less

      • Lead Solutions Consultant

        Aug 2018 - now
      • Sr. Architect

        Jan 2016 - Aug 2018
      • Motive Senior Architect

        May 2015 - Jan 2016
      • Lead Solutions Architect [Accredited]

        Jul 2013 - Jun 2015
      • Lead Solutions Architect

        Mar 2011 - Jul 2013
      • Product Manager / Pre-Sales Practice

        Jan 2009 - Mar 2011
      • Integration and Technical Support Team Leader

        Dec 2004 - Dec 2008
  • Licenses & Certifications

    • TMF-02-Certification: Business Process Framework (eTOM) Foundation Level Exam

      TM Forum
      Jun 2020
      View certificate certificate
    • Innovation of Products and Services: MIT’s Approach to Design Thinking

      MIT Sloan School of Management
      May 2016
    • TMF-04: Application Framework (TAM) Fundamentals

      TM Forum
      Sept 2020
      View certificate certificate
    • Innovation of Products and Services: MIT's Approach to Design Thinking

      Emeritus
      View certificate certificate
    • Business Development Manager

      TM Forum
      Oct 2020
      View certificate certificate
    • NPOP Accreditation "Network planning and optimization"

      Alcatel-Lucent
      Jan 2010
    • SA Accreditation "Senior Solution Architect"

      Alcatel-Lucent
      Dec 2013
    • TOGAF (Enterprise Architect)

      Open Universities Australia
      Apr 2015
    • Post Graduate Diploma in Digital Business, MIT Digital Transformation, Colombia Business School Digital Business & Digital Marketing

      Emeritus
      Dec 2020
    • TMF-01-Certification: Frameworx Foundation Level Exam

      TM Forum
      Jun 2020
      View certificate certificate
    • Portfolio Line Management Program

      Alcatel-Lucent
      Dec 2014
    • TMF-03-Certification: Information Framework (SID) Foundation Level Exam

      TM Forum
      Jul 2020
      View certificate certificate
    • Frameworx Transformation Manager

      TM Forum
      Dec 2020
      View certificate certificate
  • Honors & Awards

    • Awarded to Tamer Ragab
      Distinguished member of a 2014 People@Alcatel-Lucent Review Board Alcatel-Lucent Nov 2014 People@Alcatel-Lucent Review Boards are composed of highly engaged ALU business leaders, HR Managers and People Managers that support the following job roles: Senior Project Manager, Technical Project Manager, Domain Architect, Network Planning and Optimization Professional, Order Management Professional
    • Awarded to Tamer Ragab
      Global Recognition Award Alcatel-Lucent Dec 2012 Alcatel-Lucent Software, Services & Solutions Central Business Unit would like to recognize your accountability, innovation and leadership during valuable contribution on class A E2E 4G project in EMEA during customer engagement in pre-sales and delivery phases.
  • Volunteer Experience

    • Presenting Telecom Technology Evolution to Telecom Students and EGY Regulatory trainees

      Issued by Alcatel-Lucent on Jan 2014
      Alcatel-LucentAssociated with Tamer Ragab