
Tamer Ragab
Services Lead

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About me
Solutions Lead I Pre-Sales I Business Development I Consultative Value Selling I Customer Experience Strategy I Digital Transformation I Cognitive Smart Cities I BSS OSS AIOPs Automation I 5G FWA IoT Orchestration NaaS
Education

Alcatel-Lucent Universty, Bell Labs
2010 - 2015Accredited Senior Solution Architect E2E IP Platform SW Solution Processes / Technologies OSS / 4G-LTE-ePC/ NFV-SDNBell Labs France, USA

Universitat de Barcelona
2021 - 2023Master's degree Global Smart City Management
Alexandria University
-BSC Telecommunications & Electronics
Emeritus
2018 - 2019Postgraduate Diploma Digital BusinessActivities and Societies: Digital Business: - Digital Strategy (Columbia Business School) - Digital Transformation, Platform Strategies (MIT Management Executive Education) - Digital Marketing (Columbia Business School)

Massachusetts Institute of Technology
2016 - 2016Course Design ThinkingActivities and Societies: MIT Sloan Executive education approach in Design Thinking: Innovation on product and services

Columbia Business School
2018 - 2018Course Digital STrategy - Digital Marketing
Massachusetts Institute of Technology
2018 - 2018Course Digital TransformationActivities and Societies: Digital Transformation - Platform strategies

Zigurat Innovation & Technology Business School
2021 - 2023MASTER’S IN Global Smart City Management Business/Commerce, General
University of Derby
2014 - 2015Diploma Telecom BusinessDiploma in Telecom Business - Informa Telecom Academy - University of Derby - "TELECOM - Business, Finance, Marketing, Operation, Budget and Forecasting, Sales and Customer Value Chain, Customer Engagement and Branding, Future ICT Business Models, OSS/BSS" - Aug 14 / Dec 15
Experience

Fujitsu
Jan 2000 - Dec 2004Services LeadIntegration and Support team leader for Enterprise DC (IT, IP, WAN, VOIP, UNIX, SUN Solaris & Microsoft Systems)

Nokia
Dec 2004 - nowIP Platform “Cloud NFV, OSS/BSS, IMS/VOLTE” Business Line Customer & Operation Solutions Service Business Unit [Motive] Strategy, Technical Sales, Solution Consulting & Architecture, Business Development, Product Line Management, Complex MV Delivery NPI POC Support and Customer Engagement Central Teamo Content Management & Distribution Solution runs on HP HW COTS Virtual Platform with pre-integrated SW components from ALU & Partnerso OTT Video Optimization & QOE Enhancement Opera-Skyfire / F5 LBo TCP Proxy & Traffic Steering Gi-LAN IETF Service Chaining / ODL SDNo RAN congestion detection and modeling WNG RESTful API & NI Reportero Transparent Cashing Velocix ; URL filtering / Security Kindsight o CEM Network Analytics & BI / Big Data / M2M (MOTIV/ BNA/Guavus)o Mobile Core and OSS / BSS integration PGW, PCRF, DPI, OCS, NMSo NFV / SDN future evolution ETSI reference architectureMain Activities and Achievements: o Technical Sales and Lead SA for EMEA region (rPLM Customer Interface)- Turkcell / Etisalat RFP and POC delivery Lead SA & BU TPM- Telenor PAK lead SA & TPM support project delivery and contract signoff - Telstra Service Chaining / SDN requirement management & POC support - Telenor Group Technical Sales DEN, SWE, NOR Customer engagement for business case, architecture strategy & Technical, Operation and Marketing customized view-point Agenda & Use Caseso Global Tier1 groups Support (VZW, Telenor, Etisalat, SKY, Telstra , Ooredoo)o Tech Lead with SW Partners, BD, KAM & CTO during pipe-line and RFP process, RFQ/SOC consolidation and TCO & Business Case analysiso Solution Strategy and evolution based on market dynamics & standards (3GPP, IETF, ITU, TMF, ETSI, OPNFV, OpenDaylight, OTT tactics)o Tech Lead for architecture and implementation of light virtual based service platform for customer POC which reduced CAPEX & Time to Market/Valueo Get up to speed with leading activities on complex, new technology solution Show less EMEA E2E SI and Architecture 4G / LTE Projects o Lead Solution Architect for Newroz Iraq E2E LTE Class-A Project - Core ePC & E2E solution architect managing solution requirements, validation and technical/business use cases from definition at pre-sales level to delivery and acceptance.- Leading E2E domain architects and design teams activity and utilization management, ensuring E2E solution consistency (RAN, MBH, IP/MPLS, ePC, Security, Policy & Charging, OSS-BSS and Applications) “lead team of 10+ experts in different locations”- Successfully executed AIM Process “advanced SI methodology V-Model” for 1st time on regional projects in Crash Program.- Working as customer trusted advisor with excellent feedback for up-scope new revenue solutions (VOLTE, Motive, WNG, OSS …)- Introduce several innovative solutions/features which solved critical problems in IP Core, APP and Security thanks to E2E view and team work which reduced development cost and accelerated delivery and successfully met committed network launch time. - AWARDED ALU global recognetion award for accountability and innovation o Core and E2E Solution Architect for Smile G. multi-country LTE Project.o SA support for Vodafone Qatar VOLTE Project and solution team. o SA support for GDS MVNO project.o Services Solution Architect for Verizon US E2E VOLTE Solution introduction and readiness project. Show less Subject Matter Expert and Services SA in Core & E2E Network Planning Design and Optimization Central team part from Professional Services, Services & Solution & Software Groupo Technical Lead / Product Manager for YAM/RAMSES Tool (ALU OSS Network & Service Assurance “SaaS Model”) • Managing product strategy, go to market ,roadmap planning• Leading development team 12+ resources & 3 team leaders at France, India & Egypt• Manage Design, Dev/Ops and Test QA activities “Result Oriented”• Successful transform workload to ALU DC and LTE introduction- Working in professional multi-vendor services creation, sales readiness (SOW, Cost model, sales training, customer slides,case study and marketing analysis) and delivery readiness (delivery process, KPI, tools and performance test plan)- Pre-sales, advanced tendering and post-sales L4 support in Packet Core (2G/3G/4G), IP and E2E QOS/QOE & Capacity services for all ALU regions (EMEA, APAC and America)- Working with E2E LTE central solution team in LTE and evolved Packet Core services' readiness - Support sales team in RFQ, RFI answers for packet core migration and E2E QOS/QOE and performance- Network planning, design, monitoring and optimization internal and 3rd party tools' assessment and strategy from technical and business point of viewo LTE EPC Architecture and Design PLM “contributed on 1st implementation of LTE Global Professional Services Portfolio” o EPC QOS & Capacity Management Service Owner and L3 sales supporto E2E QOE Service Development (Data, Voice & Video)o E2E Network Optimization and Managed Services’ Development Show less Senior Integration Manager and Packet Core Leader (EMEA/APAC)o MV Integration: Packet Core ALU/Cisco-Starent, CS/OSS/BSS/VAS Ineg. (NSN, E//), E2E IP, FW NetScreen, DNS, AAA o Technical Support (local and remote): Packet Core Network and SDMo Design, Optimization: QOS and capacity, performance analysis o Mentor: Leading and coaching MEA Packet Core integration and Engineering teamso Acting TPM: customer interface for technical requirements and project delivery plan.o Key Achievements: MEA 1st live E2E 3G at MTN; 1st ATCA based SGSN Migration at Vietnam Show less
Lead Solutions Consultant
Aug 2018 - nowSr. Architect
Jan 2016 - Aug 2018Motive Senior Architect
May 2015 - Jan 2016Lead Solutions Architect [Accredited]
Jul 2013 - Jun 2015Lead Solutions Architect
Mar 2011 - Jul 2013Product Manager / Pre-Sales Practice
Jan 2009 - Mar 2011Integration and Technical Support Team Leader
Dec 2004 - Dec 2008
Licenses & Certifications
- View certificate

TMF-02-Certification: Business Process Framework (eTOM) Foundation Level Exam
TM ForumJun 2020 
Innovation of Products and Services: MIT’s Approach to Design Thinking
MIT Sloan School of ManagementMay 2016- View certificate

TMF-04: Application Framework (TAM) Fundamentals
TM ForumSept 2020 - View certificate

Innovation of Products and Services: MIT's Approach to Design Thinking
Emeritus - View certificate

Business Development Manager
TM ForumOct 2020 
NPOP Accreditation "Network planning and optimization"
Alcatel-LucentJan 2010
SA Accreditation "Senior Solution Architect"
Alcatel-LucentDec 2013
TOGAF (Enterprise Architect)
Open Universities AustraliaApr 2015
Post Graduate Diploma in Digital Business, MIT Digital Transformation, Colombia Business School Digital Business & Digital Marketing
EmeritusDec 2020- View certificate

TMF-01-Certification: Frameworx Foundation Level Exam
TM ForumJun 2020 
Portfolio Line Management Program
Alcatel-LucentDec 2014- View certificate

TMF-03-Certification: Information Framework (SID) Foundation Level Exam
TM ForumJul 2020 - View certificate

Frameworx Transformation Manager
TM ForumDec 2020
Honors & Awards
- Awarded to Tamer RagabDistinguished member of a 2014 People@Alcatel-Lucent Review Board Alcatel-Lucent Nov 2014 People@Alcatel-Lucent Review Boards are composed of highly engaged ALU business leaders, HR Managers and People Managers that support the following job roles: Senior Project Manager, Technical Project Manager, Domain Architect, Network Planning and Optimization Professional, Order Management Professional
- Awarded to Tamer RagabGlobal Recognition Award Alcatel-Lucent Dec 2012 Alcatel-Lucent Software, Services & Solutions Central Business Unit would like to recognize your accountability, innovation and leadership during valuable contribution on class A E2E 4G project in EMEA during customer engagement in pre-sales and delivery phases.
Volunteer Experience
Presenting Telecom Technology Evolution to Telecom Students and EGY Regulatory trainees
Issued by Alcatel-Lucent on Jan 2014
Associated with Tamer Ragab
Languages
- enEnglish
- arArabic
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