Mark Dodge

Experience

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  Digital Equipment Corporation

  Jan 1992 - Jan 1996

  Business Operations

  Responsible for business process audit for North American service parts logistics operations. Managed large scale, strategic, systems projects that delivered consignment service parts capabilities to North American Logistics operations.

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  MCI

  Jan 1996 - Jan 1998

  Sr. Accountant

  Managed a team of 4 technical direct reports to automate customer transactional data resulting in cost savings of$2.4M per year, improved customer reporting and provided marketing and additional revenue generation inretained customer accounts.· Reported monthly revenue for P&L reporting on emerging business lines.· Created an automated reporting procedure and IT to report P&L statements resulting in timeliness of data fordecision making and a onetime cost avoidance of $10M.

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  Burnham

  Jan 1998 - Jan 2000

  Key Account Manager

  Cultivated and matured collaborative, customer relationships with executive level customers of five Fortune 500companies, leading to 70% growth.· Engineered and managed supply chain solutions resulting in improved customer service from 80% to 94% andimproving delivery velocity.· Orchestrated an IT improvement between internal, customer and external organizations the increased theavailability and accuracy of supply chain data.

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  Independent Consulting

  Jan 2002 - Jan 2006

  Consultant

  Partial Client List: Shaw’s Supermarket, Stephen Gould Corporation, Captivate Network· Delivered a strategic market analysis of revenue growth opportunities for packaging and supply chain opportunitiesfor a client in Atlanta that resulted in 175% revenue growth in 12 months.· Designed and coded a warehouse management system that resulted in the management of a 300 associatedistribution center and reduced supervisor required time by 25%.· Project managed the deployment of wireless local area networks in 18 large facility, up to 1M square foot, locations. Show less

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  Captivate Network

  Sept 2003 - Aug 2005

  Project Manager

  • Oversaw the regional expansion of a $3.2M digital signage network.• Coordinated a third party staff of 24 people over 18 installation projects.• Attained and maintained a 99% customer satisfaction rating by promoting strong customer communication channels and relationships.• Programmed a logistics tracking system and developed business procedures to manage $30M of inventory in a domestic pipeline, improving loss and excessive reordering by $500k in the first year.

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  BrandPartners

  Feb 2006 - Jul 2008

  Program Manager, Digital Programs

  Primary responsibility is to develop a digital signage program offerings that meet BrandPartners clients requirements.Created a network of third party providers and coordinated with internal content designers to deliver on client requirements.

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  Captivate Network

  Jul 2008 - Dec 2014

  Director Field Operations

  · Directed a North American product and service delivery organization of 7 direct reports and two dozen 3rd Party resources. Increased product delivery by 63%. Reorganized operations to further deliver 100% growth in 12 months.· Lead change efforts to implement Customer Service metrics program.· Cultivated all 3rd party and vendor supply chain relationships, and negotiates all vendor pricing and union and nonunion labor rates. Reducing the cost of service delivery and new product delivery by 30%.· Implemented a customer service organization and measures to keep a 95% customer service metric during new pricing and revenue programs. Show less

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  Adrenaline Agency

  Dec 2017 - Apr 2024

  Sr Director, Business Operations