Cesar Nunes Ferraz

Experience

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  Koodo

  Mar 2017 - Apr 2018

  Sales Representative

  Achievements include but are/were not limited to:As an accomplished Sales Representative professional, I take pride in my achievements, which include but are not limited to achieving the highest monthly sales record through consistent surpassing of monthly targets, demonstrating exceptional salesmanship, and adept customer engagement skills. My dedication is evident in providing empathetic client support, centered around comprehending their distinct needs and offering tailored solutions that precisely meet their requirements. Through this approach, I have effectively fostered and nurtured a loyal clientele, fostering repeat business and generating word-of-mouth referrals. I've been honored with recognition for consistently garnering outstanding customer feedback and exhibiting service excellence, earning commendations from both management and satisfied customers. My proactive identification of market trends and customer preferences has allowed the kiosk I represent to stay at the forefront of the competition, introducing sought-after products that have led to heightened customer satisfaction.Please feel free to connect with me via LinkedIn or reach out by email at ferrazcesarnunes@gmail.com or by phone at +1 647 331-4442. Meno dettagli

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  Beanfield

  Nov 2019 - Jan 2024

  Achievements include but are not limited to:As an accomplished Network Analyst professional, I take pride in my achievements, which include but are not limited to significantly reducing the number of client escalations, leading to enhanced client satisfaction. I've adeptly worked on intricate issues, serving as a facilitator between internal and external stakeholders, ensuring effective communication and problem resolution. Additionally, I've played a pivotal role in enhancing the onboarding process for new team members, resulting in faster integration and a smoother transition. My commitment to excellence has established me as a trusted technical resource within the team, ultimately boosting overall efficiency and productivity. Responsibilities include but are not limited to:As an accomplished Network Analyst, I have a range of responsibilities that revolve around providing daily support to residential customers and commercial establishments, offering assistance with diverse network protocols and computer systems. My expertise encompasses configuring and proficiently troubleshooting customer-facing network infrastructure, utilizing cutting-edge technologies such as Cisco IOS/XR/XE, GPON, CWDM, DWDM, Dark Fiber, and Broadsoft. I am adept at leveraging valuable customer inputs to conduct in-depth diagnoses and analyses of intricate LAN (Local Area Network) issues, including complex challenges involving WIFI configuration, and ensuring comprehensive support to maintain seamless network functionality.I excel at facilitating seamless business phone deployment, setup, and comprehensive training for new customers and their users. Moreover, I effectively direct clients to specialized product teams, ensuring streamlined communication and coordination, and fostering a culture of excellence in customer service.Please feel free to connect with me via LinkedIn or reach out by email at ferrazcesarnunes@gmail.com or by phone at +1 647 331-4442. Meno dettagli Achievements include but were not limited to:As an accomplished Technical Support Representative professional, I take pride in my achievements, which include but are not limited to consistently delivering exceptional client satisfaction, a feat that earned me a well-deserved promotion to the role of "Technical Support Specialist." Through my astute identification of internal and external process gaps, I proposed and implemented enhancements that had a direct and positive impact on Customer Experience (CX), leading to notable improvements. I swiftly and proficiently integrated as a valuable team member, providing resourceful support that contributed to the success of others within the team.Please feel free to connect with me via LinkedIn or reach out by email at ferrazcesarnunes@gmail.com or by phone at +1 647 331-4442. Meno dettagli

  • Technical Support Specialist

    Jan 2022 - Jan 2024

  • Technical Support Representative

    Nov 2019 - Jan 2022
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  TANEx Engineering Corporation

  Jan 2024 - now

  Network Technician

  As a Network Technician at TANEx, I am dedicated to driving excellence in network design, installation, and support. My role involves ensuring seamless execution of projects, delivering exceptional technical support to our clients, and contributing to internal development initiatives. By leveraging my expertise to complete intricate technical tasks, create detailed documentation, and provide responsive support, I am committed to advancing TANEx’s mission of delivering top-tier networking solutions and promoting client satisfaction.My focus is on integrating technical proficiency with a commitment to service, aligning with TANEx’s goals to achieve outstanding results for both our clients and team. Meno dettagli