Shankar Nair

Experience

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  Genpact

  Nov 2007 - Mar 2022

  ● Spearheaded complex knowledge transfer projects, delivering comprehensive training and baseline activities to ensure seamless operational transitions.● Drove over 30 process improvement initiatives in collaboration with the Lean Digital team, leading to significant operational advancements and efficiency.● Efficiently coordinated training programs based on identified needs, achieving 100% participation and skill enhancement across teams.● Demonstrated exceptional team management skills by maintaining a zero attrition rate, fostering a positive and stable work environment.● Managed operations and learning & development for top Australian and UK banks, overseeing both onsite and remote knowledge transfers in mortgages and payment processing.● Ensured consistent productivity and quality, receiving outstanding stakeholder feedback and successfully leading process transitions and quality assurance efforts.● Designed and executed learning & development initiatives tailored to account and organizational needs, driving process improvements and revenue generation through innovative ideas and projects.● Worked closely with HR, CSR, and Digital teams on various projects, contributing to the continuous improvement and stabilization of processes through ideation and lean methodologies. Show less ● Spearheaded the training and development of a 250+member team at the Jaipur site, ensuring adherence to SLA requirements for the UK’s largest Building Society● Orchestrated comprehensive training programs, including process training for new hires and professional skills enhancement, tailored to account-level needs.● Partnered with external vendors to design and deliver customized training sessions, facilitating effective onboarding and continuous skill development.● Led a dedicated team in deposits account management, ensuring seamless operations and exceptional service delivery, achieving zero attrition and high performance. Show less

  • Assistant Manager

    Nov 2017 - Mar 2022

  • Management Trainee

    Mar 2016 - Oct 2017

  • Process Developer

    Jul 2012 - Feb 2016

  • Process Associate

    Nov 2007 - Jun 2012
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  Answergen

  Jul 2024 - now

  Manager