Saalim Jamadar

Experience

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  Intermedia Cable Communication Pvt. Ltd.

  Nov 2019 - Sept 2021

  Technical Support Specialist

  inbound and outbound calling Working or SLA and SMSPerforming tv audits and channels reporting Perform system audits and analysis to verify compliance from the client's technology standardsBuild new PC's according to company standards to ensure proper performance.Complete System back up to maintain data Files.Perform Routine maintenance on equipment's to check for damage and verify condition of cables and power stripsTroubleshooting in routing and switching of IPV4 Show less

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  Concentrix

  Sept 2021 - Jul 2023

  Technical Support Specialist

  SENIOR TECHNICAL ADVISOR | CONCENTRIX PVT LTD | OCTOBER 2021 - JUNE 2023Provided technical support assistance for Dell Inspiron laptops and desktops.Researching, diagnosing, troubleshooting and identifying solutions to resolve system issue.Providing senior support to the agents, guiding them to help resolve issues of the Customers.Analyze and resolve hardware, communication problems using technical troubleshooting processComplete detailed reports listing request for technical assistance, steps taken to resolve problems.Following up with clients to ensure if problem is resolved.Managing multiple cases at one time Show less

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  Tech Mahindra

  Jul 2023 - now

  Technical Support Specialist

  Major: Computer Hardware and NetworkAssembly/Disassembly of ComponentsWindows and Linux InstallationTroubleshooting Application Related IssueNetwork Architecture (LAN/WAN/MAN)Managing, Monitoring and Maintenance of Virtual MachinesOffice 365 collaboration of online and Offline applications