Theodora Gace

Theodora Gace

Team Member

Followers of Theodora Gace188 followers
location of Theodora GaceLiverpool, England, United Kingdom

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  • Timeline

  • About me

    Front Office Manager at Heeton Hospitality UK

  • Education

    • Stockwood Park Academy

      2015 - 2017
      BTEC Sport Level 3 National Extended Certificate
    • Stockwood Park Academy

      2015 - 2017
      BTEC Travel and Tourism Level 3 National Certificate
    • Middlesex University

      2017 - 2021
      Bachelor's degree International Tourism Management with Spanish First Class
  • Experience

    • SSP, Marks & Spencers

      Nov 2018 - Aug 2019
      Team Member

      • Sufficient cash and till handling• Provided customers with appropriate service, friendly, polite and efficient• Demonstrated knowledge of brand/ promoted company’s promotions to increase revenue• Rotating of products to support wastage control• Maintained store display according to the M&S's standards• Carried out accurate stock ordering, following planograms and merchandising requirement

    • Polytechnic University of Valencia

      Sept 2019 - Mar 2020
      International Exchange Office Assistant

      • Updating and managing the student's database• Assisting with the administration of student mobility (incoming/ outgoings).• Assisting with correspondence with partner universities and students• Mailing and updating information material and website• General office tasks (photocopying/ emailing/ scanning/ filling documents)• Translation of documents

    • The Greek Pitta

      Aug 2020 - Jul 2021
      Team Member

      • Took customers' orders quickly and accurately• Handled sufficiently till and cash operations• Ensured high standards of customer service are maintained by providing customers with appropriate service, politely and efficiently• Built loyal clientele through friendly interactions and consistent appreciations• Assisted management with inventory control and stock ordering• Prepared coffee and other drinks based on the company recipes• Maintained a clean and neat workspace at all times Show less

    • Heeton Hospitality UK

      Sept 2021 - now
      • Front Office Manager

        Jul 2022 - now
      • Guest Services Manager

        Nov 2021 - Jul 2022
      • Guest Service Assistant

        Sept 2021 - Nov 2021
  • Licenses & Certifications

    • Guest Relations Training Certificate

      Middlesex University
      Mar 2021
    • Market Research Analyst for the RAF Museum Research Project

      The Royal Air Force Museum
      Apr 2019
    • Level 2 Food Hygiene and Safety for Catering

      High Speed Training
      Oct 2020
  • Volunteer Experience

    • Guest Relations/ Customer Service

      Issued by Hotel Beatriz Costa & Spa on May 2018
      Hotel Beatriz Costa & SpaAssociated with Theodora Gace