Michael Labynicz

Experience

• 

  Various Entertainment Co.'s Northern England

  Jan 1971 - Jan 1975

  Deputy Manager

  Working to dedicated deadlines.Dedicated to high standards and customer satisfaction.Showing a genuine adaptable and professional approach.Ensuring that operations ran smoothly to ensure the maximising of revenue and consequential profit.

• 

  National Car Parks Gatwick Airport

  May 1975 - Sept 1982

  Administration Manager

  Part of the management team responsible for a 200+ employee operation.Direct responsibility for payroll and general clerks to ensure accurate cash handling and payroll control.Compilation and analysis of statistical and financial data for managerial and client reporting.Working to targets and time scales whilst maximising profitability. Compilation and analysis of statistical and financial data for managerial and client reports whilst looking for areas of improvement.Representing the company while conducting weekly client meetings.Progressed from Cashier, to Supervisor, to Management Duty Officer and finally Administration Manager. Show less

• 

  Ind Coope / Allied Domecq (became) Bass Leisure (became) Mitchells & Butler

  Jun 1982 - Jul 2002

  Licensed House Manager

  Management of fast moving, high turnover public houses.Achieved extensive knowledge of licensing law and health & safety policies and held a full on/off public house license.Management of employees through clearly defined aims and goals including positive leadership and motivation of team to deliver a high standard of customer care and satisfaction.Successfully achieved targets and deadlines whilst looking for areas of improvement and new business opportunities.Managed a efficient stock and cash management control system.Qualified in craft and group training leading to the ability to train small and large groups and to pass on appropriate information to own team.Gung Ho training.NOTE: I remained with 'one' company for the whole duration (20 years!)Fellow of the BII (FBII) Show less

• 

  NCP Services Ltd

  Jan 2003 - Aug 2008

  Duty Pound Manager

  Team Management/TrainingPerformance AppraisalsBudgeting and Forecasting Service Level AgreementsMicrosoft Office 2003 and 2007Staff Recruitment and InductionCustomer Service DeliveryOperations ManagementClient and Vendor Relationships; Daily management of multiple secure pounds including operational vehicles and CCTV enforcement.Provide a high standard of customer care through the efficient management of customer facing cash office and staff.Line management of 83 employees including Rota scheduling, monthly 1-2-1 meetings, annual reviews and disciplinaries.Development of operational forms and procedural documentation which included manageable audit trails.Liaise with clients' at all levels through weekly and monthly meetings to ensure the smooth running of the operation.Vendor management to ensure appropriate maintenance of premises, vehicles, computer software and hardware takes place and that all appropriate upgrades are implemented.Excellent communication skills using various methods including verbal, written and presentations.Ability to work as part of a team and on own initiative.Deputise for Assistant Contract Manager and Administration/IT Manager as required. Show less

• 

  NSL Services Group Ltd formerly NCP Services

  Feb 2010 - now

  Duty Manager

  Based in London - See previous entry - half the people but twice the effort!