Roman Kuritsyn

Experience

• 

  GAZ Group

  Jul 2003 - Nov 2008

  Being one of three Sn. IT Specialist I was accountable for all IT infrastructure Support and ensuring the IT security (Windows Server 2003, Exchange 2000/2003, IIS hosting, DHCP, DNS, ISA 2004/2006, WatchGuard, Terminal servers, file stores, eDocLib document flows, AD group policies, ISA 2006, WatchGuard, Symantec Antivirus, Symantec BackupExec, DMWare, RemoteDesktop, Symantec Ghost, ASP, HTML, VBS, JS). I was developing a Metal-Working Technological Processes for workers (workflow, tools, working conditions and supervising a technological processes following. I worked as part of team to implement Toyota Production System (aka Lean, Kaizen) into GAZ Group.

  • Senior IT Specialist

    Sept 2004 - Nov 2008

  • Manufacture process engineer (technologist)

    Jul 2003 - Sept 2004
• 

  Design studio KlikNNi.ru

  May 2005 - Sept 2008

  Founder / Director

  Founder, director, accountant, programmer in a company of 5 people. Officialy registered (bargain, tax accounts, pension fund accounts, medical insurance, etc).Scope of company: naming, branding, corporate style, logos, makeup, prepress, wed-design, web-sites development, banners, Search-Engine Optimization (SEO).

• 

  Broadside (ItWorks)

  Nov 2008 - Sept 2010

  Chief Technical Officer

  As a CTO and a Branch Manager I was accountable for all related technical scopes for White-Label SaaS Provider-For-Providers company. I proud my inputs for the company results, from scratch from idea to implementation the whole Service, driven digital (inclusive billing platform LAN Billing, website, mobile, SEO) establishing SLA and KPI, reporting toward MS and Government officials.

• 

  Microsoft

  Sept 2010 - May 2012

  Professional (Tier 3) and Personal (Tier 2) IT Support Manager (10 countries)

  I jointed the team on the process of moving it from Moscow to Nizhny Novgorod and managed the both technical teams transition (hiring, induction, go-live, after following processes and procedures and all further CIPs). As the Manager of Technical Support I was leading all Microsoft Consumers and Partners operation support, who contacts Microsoft through either Personal or Professional Technical Support Channels. My area of responsibility was Russia, Ukraine, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Turkmenistan, Uzbekistan and Mongolia. I'm very proud of best Operation and Customer Satisfaction results, the team had ever in the history! Show less

• 

  Mars

  May 2012 - now

  Accountable for Service, Development and Deployment delivery on ServiceNow platform working with and governing multiple Product lines and collaborating closely with delivery partners and service providers.Enabling one-stop-shop MGS ERP capability for all business lines (Finances, Commercial, HR, PPM, Laboratories, Digital Technologies) as well as for segments.In charge of global Digital Development Factory, enabling digital goods and products across multiple business functions.Accountable for Automation delivery Strategy, Process/Data Mining and Cost Avoidance initiative in Core Services organization with a proven track record a annual dollar savings ($3M+).Technologies stack: ServiceNow, Nexthink, Celonis, Puppet, Ansible, RPA, etc. Show less Accountable for Application Services Delivery in Finance (Global), Commercial (Global), HR (Global), Regional (EMEA) scopes. Supporting Business Transformation activities as well as IT Transformation. Leading multiple project and activities to optimize application portfolio with a proven track record of savings ($1M+).Technologies stack: set of 400+ apps covering all business processes like f.e. SAP, SAP HANA, SAP Ariba, SAP eWM, SAP CHRIS, Workday, SalesForce.com, Hyparchive, MobileTouch, PDLS, Taxolite, Impala, SharePoint, XTEL, WERA, Nielsen, Datalyzer, multiple T&Ms (20+), order to cash (10+), sales (6), source, legal, procurement, R&D, Finance, etc. Show less Senior Technical Lead position, playing the central point on technical architect governance, focused primary on Automation Anywhere RPA related technical aspects and also on other technologies related with automation through integration. Second part of the role is SME for Service/Business teams which scope required an automation.Focus areas: Mars Global Services (IT, Commercial, Finances, HR).Technical areas: Robotics Process Automation (Automation Anywhere), Chatbot (Microsoft Bot Framework), Process Automation (ServiceNow, Flow), Integration (ServiceNow, MIM, AD, SAP, SharePoint, Exchange, web resources, etc). Show less I managed the Application Support Service (200+ apps) in Mars and co-ordinate the proper outsourcing model establishing, primary focusing on Functional Service Desk enabling in Mars, working across both with Mars teams and outsourced service providers (f.e.: TCS, BearingPoint). As a leader of the Strategic Sourcing Program (aka ALPHA), I led the Mars IT Operations Department global strategic agenda in 3 main pillars: 1) Digital & Automation, 2) Customer Experience,3) Organization Design (incl. in-house/outsourced modules).All aspects above were done using the yearly Mars Customer Survey results and with close collaboration with Mars Site IT Department and Market recommendations and best practices from: Gartner (and ex-CEB), Microsoft, TCS, Intel, Deloitte, Service Desk Institute (SDI), etc. Show less As the global BI & Data Manager of Mars and part of Center of Excellence (CoE) I was developing and delivering the BI & Data Platforms/Tools global roadmap, leading the team, working with the senior stakeholders, customers and partners. I managed a pool of projects and CIPs to implement new capabilities, increase BI tools stability and performance. I significantly improved relations with the customers and proud of the many projects like: BI Shared Repository, BI Self-Service, SAP NW upgrade, SAP HANA EE upgrade, QlikView Publisher split, CIS Sales feasibility, BWA installation, SAP DataServices upgrade, SAP BO Maturity.During the Mars Organization Transformation, I led the BI transition and helped to all Russia based BI assosiates (25+) to finish and cover properly all finance ($7M+)and projects handover aspects. Show less As the Europe and CIS Manager I was leading the team who provided primary technical support for all Mars employee and partners within European shift, based on 'follow-the-sun' model. Team provided support in English, German, French, Russian and resolved the wide scope of issues like: SAP (ERP, BW, BO), Qlik, Microsoft (AD, Exchange/Outlook, Windows, Office, etc), Networks and Telephony, Mobile, etc. I proud the results of several projects like Self-Service portal, Capacity Management Tool, Remote Access Management, Call Monitoring, Real-time Monitor, etc. Significant operation results and customer satisfaction was achieved with the help of a team. Show less

  • Digital Automation & Gen AI Director

    Oct 2024 - now

  • Automation Director

    Mar 2022 - Oct 2024

  • Service Management & Automation Senior Manager

    Apr 2021 - May 2022

  • DevOps Tools & CI/CD Automation Senior Manager

    Jun 2020 - Apr 2021

  • Application Services Senior Manager (Finance; Commercial; HR; Regional)

    Mar 2019 - Jun 2020

  • Global Robotics Process Automation Sn. Architect (RPA)

    Dec 2017 - Mar 2019

  • Functional Service Manager, Program Manager

    Jul 2016 - Feb 2018

  • Global Business Intelligence Platform & Data Manager

    Dec 2014 - Jul 2016

  • Service Desk Manager (Europe)

    May 2012 - Dec 2014