Mahmoud Elshafei

Experience

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  Starbucks

  Mar 2003 - Apr 2005

  Store Manager

  Responsible: - Supervised inventory control (first in, first out)- Responsible for completing stock orders, maintaining cash floats and deposits, supervision of employees as well as opening and closing cleaning duties.- Barista Front counter cashier responsible for serving pastries and coffee as well as making a variety of drinks for consumers in a high volume environment. Analyzed monthly and periodical financial reports to establishing targets and growth areas.- Grew sales by 12% in my first year as manager.- Starbucks was the only department in the resort that continuously exceeded sales targets.- Maintained Starbucks’ high branding and policy standards throughout the store.- Identified daily and weekly staffing requirements, scheduling and recruiting staff as needed.- Provided product, sales and guest service training.- Continuous on-the-job feedback and periodical performance reviews to highlight required training areas and opportunities for staff career advancement.- Created an open, approachable and relaxed environment with strong staff friendships that maximized individual performance. عرض أقل

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  L'aroma Uprising café

  Apr 2004 - Jul 2009

  Operation Manager

  Responsibilities: Direct, plans and implement policies and objectives of the Hospitality Division in accordance with charter and board of directors. Directs activities of the Hospitality Division to plan procedures, establish responsibilities and coordinate all divisions and functions among departments and sites. Analysis operations to evaluate performance of the Hospitality Division and staff to determine areas of cost reduction and program improvement. Confers with board members, organization officials and staff members to establish policies and formulate plans. Reviews financial statements, sales and activity reports to ensure that organizations objectives are achieved. Assigns or delegates responsibilities to subordinates. Directs and coordinates activities of business involves with buying and selling investments products and financial services. Establishes internal control procedures. Presides over or serves on board of directors, management committees, or other governing boards. Administers program for selection of sites, construction of buildings, provisions of equipment and supplies. Screens, select, hires, transfers and discharges employees. Promotes objectives of the Hospitality Company before associations, public, government agencies, or community groups. Negotiates and approves contracts with suppliers and distributors and with maintenance, janitorial and security providers. عرض أقل

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  Coffee bean & tea leaf

  May 2009 - Jun 2011

  Operation Manager

  Responsibilities: Direct, plans and implement policies and objectives of the Hospitality Division in accordance with charter and board of directors. Directs activities of the Hospitality Division to plan procedures, establish responsibilities and coordinate all divisions and functions among departments and sites. Analysis operations to evaluate performance of the Hospitality Division and staff to determine areas of cost reduction and program improvement. Confers with board members, organization officials and staff members to establish policies and formulate plans. Reviews financial statements, sales and activity reports to ensure that organizations objectives are achieved. Assigns or delegates responsibilities to subordinates. Directs and coordinates activities of business involves with buying and selling investments products and financial services. Establishes internal control procedures. Presides over or serves on board of directors, management committees, or other governing boards. Administers program for selection of sites, construction of buildings, provisions of equipment and supplies. Screens, select, hires, transfers and discharges employees. Promotes objectives of the Hospitality Company before associations, public, government agencies, or community groups. Negotiates and approves contracts with suppliers and distributors and with maintenance, janitorial and security providers. عرض أقل

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  COFFEESHOP COMPANY

  Apr 2011 - Jan 2013

  Operation Manager

  Responsibilities: Direct, plans and implement policies and objectives of the Hospitality Division in accordance with charter and board of directors. Directs activities of the Hospitality Division to plan procedures, establish responsibilities and coordinate all divisions and functions among departments and sites. Analysis operations to evaluate performance of the Hospitality Division and staff to determine areas of cost reduction and program improvement. Confers with board members, organization officials and staff members to establish policies and formulate plans. Reviews financial statements, sales and activity reports to ensure that organizations objectives are achieved. Assigns or delegates responsibilities to subordinates. Directs and coordinates activities of business involves with buying and selling investments products and financial services. Establishes internal control procedures. Presides over or serves on board of directors, management committees, or other governing boards. Administers program for selection of sites, construction of buildings, provisions of equipment and supplies. Screens, select, hires, transfers and discharges employees. Promotes objectives of the Hospitality Company before associations, public, government agencies, or community groups. Negotiates and approves contracts with suppliers and distributors and with maintenance, janitorial and security providers. عرض أقل

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  ALMASSA HOTELS

  Jun 2013 - now

  Restaurant Manager

  Responsible: for daily F&B Outlet operation At Ramada Hotel Makkah, create monthly and yearly FB Promotion Products, Train all FB Service staff..• Initiatives to aid with the continued development of the positioning as a leading Food and Beverage destination in Makah.• Ongoing control and enhancement of quality standards and guest service.• Daily supervision, coordination and direction of the outlet colleagues and leaders, anticipating and ensuring prompt, courteous service.• Ensuring that Restaurant maintains a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows.• Working together with the Asst. Food & Beverage Manager, and the Outlet Chef de Cuisine, to develop new menu ideas and promotions.• Working with the teams to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales.• Working with the kitchen, stewarding and all restaurant leaders to ensure and promote that teamwork are a strong component of the daily service culture.• Overall recruiting, staffing and scheduling ensuring an adequate balanced staff and leadership level while maintaining forecasted productivities.• Ensuring a safe and healthy work environment for all guests and colleagues.• Monitoring and continued development of food & beverage controls.• The continuous development and performance management of all colleagues and leaders in Restaurant according to hotel standards• Facilitating Reach and setting LEAD goals for Restaurant team .• Ensuring all training processes are set up and maintained for all leaders and colleagues.• Reports suspicious people, parcels, and behaviors to Security• To maintain the restaurant equipments ( tables , chairs , cutlery , chinaware , glassware , buffet utensils ,and all operating tools )• To evaluate all team members , they are under his supervision , according to the hotel standards عرض أقل