Ziyu Yang

Experience

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  Forever 21

  Jun 2015 - Aug 2015

  Sale Representative/ Cashier

  -Providing customer service and processing sales

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  Infolink Academic Information Service

  Aug 2015 - May 2018

  Peer Adviser

  -Providing support to students through campus connections, academic guidance, exam, housing, volunteer, job registry and referral, event promotion, tickets sale, student card mass distribution, etc.-Practicing cashier and record-keeping skills daily-Developing enhanced communication ability towards different ages, gender, and ethnic groups -Developing efficient time management; facilitating, planning, collaborating, supporting teamwork while motivating others

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  ALES Mini-Internship Program

  Feb 2017 - Feb 2017

  Student Internship

  -Three full-day experience at swine facility with ALES mini-internship program with senior staff numbers. -Moving and handling sows, boars, and piglets; feeding/recording and planning; cleaning of piglets, pig pens, and disinfection; soundness check by behaviour observation; temperature check in piglets; modification of sow behaviour/training; assisting vaccination, body condition scoring, heat check, and AI-Received biosecurity training

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  Rochester Hatchery

  May 2017 - Aug 2017

  Summer Internship

  -Writing and finalizing company programs and other writing documents -Assisting with hatchery production

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  Rochester Hatchery

  Jul 2018 - Aug 2019

  Hatchery Production Supervisor

  -Responsible to manage and oversee the quality of live poultry chicks and ensuring compliance to the hatchery animal welfare standards, regulations, and Quality Management System requirements during the production of live poultry-Responsible for project management of hatching eggs -Managing the development and implementation of the QMS for planning, fabrication, inspection, documentation, and operations activities, conducted weekly government reports using Microsoft Office software -Inventory management; Testing and improving the new hatchery management system Show less

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  Bijanoptical

  Oct 2019 - Mar 2020

  Front Desk Receptionist

  -Responsible for answering phone calls, emails; data entry and documenting duty; clerk duty-Greeting customers, scheduling appointments, maintaining appointment calendar -Assist sales and respond to questions; complete tasks required by team members-Checking inventories and ordering supplies-Operating both Microsoft and Optical Store-specific operating systems

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  S&P Data Digital

  May 2021 - Oct 2021

  Telephone Sale Representative (Work-From-Home)

  -Responsible for both outbound and inbound calls following company guidelines and scripts to promote sales of cellphones and data plans-Resolving customer issues related to products and account information within company guidelines to save customers from leaving-Staying up-to-date on information regarding general call center information (promotion, products, consumer psychology, etc.), processes and procedures to assist customers with the latest updates-Operating both S&P data and T-mobile specific operating systems to access account information and process sales Show less