Kiran .

Experience

• 

  APCO SERVICE STATIONS PTY. LTD.

  Oct 2018 - Jul 2021

  Console Operator

  Undertake the honest, accurate, efficient and effective operation of console point of sale. Undertake the daily reconciliation of Service Station takings with registered sales. Ensure the security of all cash money through regular clearance of cash registers. Assist in the regular conduct of stock takes and ordering when required, maintenance and development of sales display and stock rotation. Cleaning of ablution block and fuel bowsers and report any repairs needed to the Manager. Assist with the preparation of take away food. Seek continuous improvement of all aspect of the Service Station. Comply with Health & Safety Standards. Follow and comply with Food Handling Standard and Personal Hygiene. General Administrative and other duties as required. Show less

• 

  OCCOM

  Mar 2021 - now

  1. Monitoring network activity like no illegal downloading, no usage of prohibited websites & fair usage of the internet to ensure continual network performance for our clients.2. Monitor network performance to ensure the stability and integrity of the systems for clients.3. Taking responsibility to configure and test modems/routers.4. Provide troubleshooting and identify faults in the network to resolve the network issues of our customers.5. Install, configure & test hardware devices for projects e.g., Pre- install routers for the buildings.6. Configure and test routers, firewalls, and other network hardware devices for optimal performance.7. Manage the setup and configuration of network infrastructure for new buildings or office spaces, ensuring internet connectivity.8. Diagnose and resolve network issues related to connectivity, speed, and security for both enterprises and residential customers.9. Work with upstream provider (NBN) to perform troubleshooting for clients and troubleshoot NBN (ONT/NTD) devices and clients’ CPE.10. Utilise advanced network management tools like Radius, and resolve network defects, and performance issues.11. Track and help in provisioning tasks to place and manage the NBN orders for the internet.12. Use of tools like CRM and NBN portal related to the network technologies.13. Manage the company’s ticketing system to check and record our client’s issues and other inquiries.14. Provide tier 2/3 support for escalated customers complaints, including troubleshooting critical network outages and performance issues.15. Maintain detailed documentation of network configuration, updates, and troubleshooting procedures for future reference. Show less •Respond to sales inquiries, understand customer's needs, help customers choose Internet plan and service.•Configuration and installation of routers.•Provide customers with excellent service at all touchpoint (by email, phone, and Live Chat), including sales and billing inquiry, technical support, network troubleshooting, router configuration, etc.•Familiar with ticketing systems or other customer management systems.•Proactively provide ongoing updates and communication to customers on the status of service delivery•Identify and communicate operational/sales issues affecting customer relationships to team leaders.•Other duties as requested by team leaders. Show less

  • Computer Network Engineer

    Oct 2021 - now

  • Telecommunication Technical Employee

    Mar 2021 - now