Laura Martinez

Experience

• 

  Koch-Oellermann State Farm Insurance Agency

  Feb 2000 - Oct 2009

  Account Manager

  Exceeded expectations for property and casualty insurance and bank product sales. Provided intuitive, attentive customer service while developing new customers and servicing existing accounts. Referred inquiries about life and health insurance to Life & Health Insurance Specialists. Developed and deployed compelling PowerPoint-based presentations to groups of various sizes.

• 

  GuideStone Financial Resources

  Oct 2009 - now

  As a Director of Enterprise Administration at GuideStone Financial Resources, I lead a department whose responsibilities include 1) Operations - suite safety/security, shipping/receiving, mail processing; and 2) Administration, Records administration, letter communications, forms collateral administration. I'm also responsible for managing the budget associated with these teams. In addition to managing two key enterprise teams, I have a keen eye for identifying process improvement opportunities, risk mitigation strategies, and customer service excellence. Show less Coordinate with cross-functional teams to evaluate business processes and products, troubleshoot problem areas, and develop sustainable resolutions that propel business forward. Utilize quantitative and qualitative measures to determine best utilization of project resources. Conduct internal audits, compile benchmarking reports, and coordinate development and implementation of quality control and productivity metrics. Supervise ongoing monitoring, assessment, and identification of errors and inefficiencies within quality control process. Create concise documentation for improved policies, procedures, and best practices.• Promoted through multiple roles with increasing responsibility including Insurance Account Administrator I and II, Documentation Specialist, and Analyst• Recommend best plan for success related to management, operational, and strategic corporate objectives after clarifying requirements in collaboration with key stakeholders and gathering, validating, and analyzing data related to alternative scenarios.• Provide key insights related to development and implementation of new products and services. Show less

  • Director of Enterprise Administration

    Dec 2024 - now

  • Support Services Senior Manager

    Oct 2009 - Dec 2024