Donald Burns

Experience

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  US Army

  Jul 1992 - Jul 1998

  Sergeant, MOS 92Y Unit Supply Specialist
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  Kelly Contracting Services, LLC

  Jul 1998 - Nov 2021

  Project Manager, Owner

  • Owned and operated all business operations, overseeing residential sales, logistics and installation of residential doors & windows• Planned and resourced personnel and logistics for operations of contracting services.• Planned, coordinated and supervised installation and replacement projects from start to finish.• Responsible for oversight of operations, sales, finance, human resources, safety and compliance.• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.• Trained new employees on proper protocols and customer service standards, in compliance with Virginia, Maryland, & Washington DC requirements and regulations.• Recruited, hired and trained of team members on proper replacement and installation of residential projects, such as window, door, roof & siding services.• Handled problematic customers and clients to assist lower-level employees and maintain excellentcustomer service.• Consulted with customers to determine best value products for their homes, while considering product configurations, styles, & functionality.• Managed project details, including product sales, measurements, orders, & scheduling of installations forreplacement windows & entry doors.• Sub-Contracted projects for more than 30 years, including residential roofing, siding, and windows & doorreplacement.• Coordinated with construction companies to provide installation services to customers, ensuringaccuracy of products ordered & measurements taken of work site.• Worked more than a decade replacing roofing, siding and gutters, and now specializes in window and entry door replacements, with more than 20 years of experience.• Led & supervised team of installation techs on third party contracting projects from start tofinish.• Provided third party services to companies and customers, such as measurements, estimates,scheduling, installations, & clean-up of jobs. Show less

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  CARE Contracting

  Apr 2014 - now

  Served as Operations manager, overseeing residential sales, logistics and installation of residential doors & windows• Planned and resourced personnel and logistics for operations of contracting services.• Planned, coordinated and supervised installation and replacement projects from start to finish.• Improved warehouse logistics to advance operational efficiencies.• Worked in matrix management environment with oversight of operations, sales, finance, humanresources, safety and compliance.• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.• Trained new employees on proper protocols and customer service standards, in compliance with Virginia, Maryland, & Washington DC requirements and regulations.• Assisted in recruiting, hiring and training of team members.• Handled problematic customers and clients to assist lower-level employees and maintain excellentcustomer service.• Consulted with customers to determine best value products for their homes, while considering product configurations, styles, & functionality.• Managed project details, including product sales,measurements, orders, & scheduling of installations for replacement windows & entry doors.• Handled estimates of project costs, monitoring process or replacement projects and improvements toensure projects were completed to schedule. Show less

  • Operations Manager at Care Contracting

    Mar 2012 - now

  • Operations Manager

    Apr 2014 - Nov 2021
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  Neptune impact windows

  Dec 2021 - Jul 2024

  Service Manager

  Served as Service manager, overseeing residential sales, logistics and installation of residential doors & windows• Planned and resourced personnel and logistics for operations of contracting services.• Planned, coordinated and supervised installation and replacement projects from start to finish.• Improved warehouse logistics to advance operational efficiencies.• Worked in matrix management environment with oversight of operations, sales, safety and compliance.• Trained new employees on proper protocols and customer service standards, in compliance with Florida inspection standards.• Handled problematic customers and clients to assist lower-level employees and maintain excellentcustomer service.• Consulted with customers to determine best value products for their homes, while considering product configurations, styles, & functionality.• Managed project details, including product sales, measurements, orders, & scheduling of installations for replacement windows & entry doors.• Handled estimates of project costs, monitoring process or replacement projects and improvements to ensure projects were completed to schedule. Show less