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Michalis Kalafatis

Michalis Kalafatis

Volunteer

Followers of Michalis Kalafatis675 followers
location of Michalis KalafatisEvosmos, Central Macedonia, Greece

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  • Timeline

  • About me

    Store Manager at Lidl Hellas

  • Education

    • University of Macedonia

      2012 - 2017
      Bachelor's Degree of Business Administration Business Administration and Management,Marketing and operation management

  • Experience

    • AIESEC

      Feb 2015 - Apr 2015
      Volunteer

      Deliver session for soft skills to high school students

    • Mellon Group of Companies

      Jul 2017 - Mar 2018
      Call Agent

      - Updating debtors for overdue receivables and creating settlements-Telemarketing Services and Customer Service-Managing incoming and outgoing calls-Supplemental Call Center services

    • Plaisio - Πλαίσιο

      May 2018 - Oct 2018

      -Sales management (TVs-drones-sound systems)-Customer services-ERP management (sap)-Customer management

      • Sales

        Jun 2018 - Oct 2018

      • Trainee

        May 2018 - Jun 2018

    • Coca-Cola Hellenic Bottling Company

      Jan 2019 - Oct 2019
      Market Developer

      - Achieve volume per category sales objectives and product distribution - Build and maintain strong relationships with customers - Identify opportunities and develop plans for business improvement - Close deals with customers - Activate and maintain displays; execute promotional activities; responsible for product rotation, returns and refills of refrigerators - Merchandising Standards - Ensure that all company's assets are in good condition and in the agreed position Show less

    • Lidl Hellas

      Mar 2020 - Sept 2023

      •Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability•Meet sales goals by training, motivating, mentoring and providing feedback to sales staff•Ensure high levels of customers satisfaction through excellent service•Complete store administration and ensure compliance with policies and procedures•Maintain outstanding store condition and visual merchandising standards•Report on buying trends, customer needs, profits etc•Propose innovative ideas to increase market share•Conduct personnel performance appraisals to assess training needs and build career paths•Deal with all issues that arise from staff or customers (complaints, grievances etc)•Be a shining example of well behavior and high performance•Additional store manager duties as needed Show less

      • Store Manager

        Mar 2021 - Sept 2023

      • Trainee Store Manager

        Mar 2020 - Mar 2021

    • Lidl Hellas

      Nov 2023 - now
      Store Manager

  • Licenses & Certifications

    • Project management (7 hours)- case studies (7 hours) - risk management (7 hours) - Method of Financing a New Business (8 hours) - Bussines Plan Guide (10 hours)- Human Resources Management(7 hours)

    • State certificate of foreign language proficiency

      Ministry of Foreign Affairs of the Hellenic Republic

    • Ecdl core certificate

      ECDL / ICDL Certification

    • ZERTIFIKAT DEUTSCH

      Goethe-Institut e.V.