Silvana Geraci

Experience

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  Hydro One Brampton

  Jan 1986 - Jan 2017

  Customer Service Representative

  Extensive experience in a call centre environment with excellent knowledge and understanding of electrical utility industry and billing. Communicate with customers in an efficient and professional manner both on the telephone and in person. Communicate and educate customers regarding: energy consumption matters and energy conservation initiatives, Ontario Smart Meters, Time-of-Use Pricing, retail matters.

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  Alectra

  Jan 2017 - now

  Customer Service Representative

  Extensive experience in a call centre environment with excellent knowledge and understanding of electrical utility industry and billing. Communicate with customers in an efficient and professional manner both on the telephone and in person. Communicate and educate customers regarding: energy consumption matters and energy conservation initiatives, Ontario Smart Meters, Time-of-Use Pricing, retail matters. Use Oracle Customer Care and Billing Solutions., File Nexus.Native speaker of both English and Italian. Weniger anzeigen