Goodman Nantoe

Experience

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  Specpack LTD

  Aug 2010 - May 2012

  Customer Support Agent

  Provide Installation, configuration, data backup, firmware upgrades and set up support to all customers with a supplied device.Provide standard Microsoft installation support provided the customer brings a legal copy of the software with the appropriate license keys.Setup email account on smartphones, laptops, notepads.Firmware upgrades on data products.Provide technical advice and information to customers.Provide data backup.Configure customer’s e mail and web browsers Show less

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  Cell C

  Jun 2012 - Feb 2014

  Data Specialist

  Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.Performed troubleshooting techniques over the phone or via web messenger to identify and resolve issues.Established patterns to reoccurring issues and provides input to development teams.Keep customers informed of progress during issue lifecycle and make follow-up calls or communications in a timely manner.Assist team members and provide support and solutions to customer queries to meet company objectives.Maintain updated knowledge of company products and services to better provide customer support and service solutions Show less

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  Vodacom

  Mar 2014 - now

  Mobile Technical Support

  Mobile Device Setup & Troubleshoot Laptop Setup & Troubleshoot 3G Modem/Wireless Routers Installation & TroubleshootBlackberry Device Back up & RestoreMobile Device Software UpdatesWindows Installation & Troubleshoot Iphone Setup & Troubleshoot General mobile troubleshoot & Support