Erika Toler, RN/BSN

Experience

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  Walmart

  Nov 2008 - Jul 2010

  Customer Service Manager

  Managed 25-30 cashiersSupervised operational controls at the front line including anti-laundering techniquesCashed government checks, pay-roll checks, and tax returnsAssisted the Operations Manager with corporate and store based asset programsPerformed pharmacy and customer service transactions requiring HIPAA standardProcessed customer transactions

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  TJX

  Oct 2011 - May 2013

  Customer Service Coordinator / Cash Office Associate

  Train and supervise 12-20 associatesReview and solve customer complaintsProvide knowledge of policies and procedures to employeesEnsure operational controls at the front line, service desk, layaway, and jewerly are in accordance with company guidelines (e.g., key control, refunds/merchandise credits, check/charge procedures, approvals, voids, cash pick-ups, lock and unlock registers) Operate and manage annual inventoryCash Office Duties: Balances all registers daily in accordance with company guidelines and policiesMonitor compliance by all cashiers to all register policies and proceduresMaintain cash office physical security and asset protection standards. Show less

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  WellStar Health System

  Jun 2013 - Jun 2014

  Patient Access Specialist

  Collect demographic, financial and insurance information, required for billing patient accounts Screen Medicare and Medicaid for pre-certification requirements and eligibilityObtains all necessary customer consents/attestationsVerifies insurance benefits and coverage for inpatients and outpatientsProcessed payments

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  U.S. Department of Veteran Affairs

  Jun 2014 - Jul 2015

  VALOR Student Nurse Extern

  Provide clinical and didactic learning experience at senior nursing levelProvide direct care to patients at a cost effective high skill levelParticipate in unit level Quality Improvement Programs.

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  Medside Healthcare

  Jul 2015 - Jul 2015

  Registered Nurse

  Develop a plan of treatment with interdisciplinary teamProvide skilled nursing services to clients

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  U.S. Department of Veterans Affairs

  Sept 2015 - now

  Registered Nurse