Experience

• 

  Hsbc retail banking and wealth management

  May 2015 - Oct 2016

  Customer support agent
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  Merlin computers ltd

  Oct 2016 - May 2018

  Customer support executive
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  Computime technology

  May 2018 - Oct 2019

  It support officer
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  William hill international

  Oct 2019 - now

  • Ensure the digital safety and privacy is being met.• Ensure security of sensitive information, application, and computing resources.• Support the enterprise single sign-on platform to enable a secure and enhanced authentication experience for end-users.• Integrate more systems and applications with the single sign-on solution so that users do not need to maintain a multitude of passwords.• Resolve any issues highlighted during System Integration Testing and User Acceptance Testing.• Develop, support and provide improvements to all aspects of Single Sign-on and Multi-factor Authentication to ensure integrity and availability, authentication and authorization, and related services.• Handle user account lifecycle pertaining to global and internal applications (provisioning, modification, and deprovisioning).• Automate the provisioning process.• Streamline the Joiners, Movers, and Leavers process.• Reduce administrative overhead for managing access and access related issues in the current environment.• Prevent duplication of individuals across the various systems.• Simplify and improve the end-user experience.• Develop workflows for approval, notification, and provisioning of connected and disconnected systems.• Develop custom reporting.• Work on support tickets and queries related to end-user issues and requests related to the IAM solution. Show less

  • Identity and Access Management Engineer

    May 2022 - now

  • EUC Analyst

    Mar 2020 - Aug 2022

  • Information Technology Administrator

    Oct 2019 - Mar 2020