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Vitalijs Fisenkovs

Vitalijs fisenkovs

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location of Vitalijs FisenkovsLatvia
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  • Timeline

  • About me

    Merchant Support Manager at Printify

  • Education

    • 东南大学

      2012 - 2013
      Hsk level 5 chinese language courses

      Participated in all activities held by the school but mostly used free time to experience Chinese culture on my own in the streets of Nanjing and far outside of it.

    • Xiamen university

      2015 - 2016
      Master’s degree international relations and affairs master unfinished

      Unfinished

    • Latvijas universitate

      2009 - 2012
      Bachelor's degree asian studies/civilization

      Activities and Societies: XVIII Biennial Conference of the European Association of Chinese Studies; EU-ASEAN Conference 2011 Participacted in major activities, such as European Association of Chinese Studies Conference in Riga (2011), ASEAN-EU Conference in Riga(2011), Chinese proficiency competition Chinese Bridge in Riga (2011, 1st place in Middle Level, 2012 3rd Place in High Level). Actively participated in ativities held by Chinese Embassy in Latvia. Held very good relationship with all Classmates.

  • Experience

    • Salvesis gmbh

      Jul 2013 - Sept 2013
      Business development china

    • Granat sia

      Jul 2013 - Sept 2013
      Associate business development china

    • Freelance translation

      Sept 2013 - now
      Freelance translator

      Translating in oral and written. Experienced in on-site translation(property purchase or lease, law, machinery installment). Experienced in legal text translation as well as any other text.

    • Atea global services ltd.

      Nov 2013 - Sept 2015
      Servicedesk consultant

    • Atea global services ltd.

      Mar 2016 - Jul 2017

      • Service Desk Team Lead

        Jul 2016 - Jul 2017

      • Servicedesk Consultant

        Mar 2016 - Jun 2016

    • Lacerta translation services

      Jan 2018 - Jan 2019
      Project manager

      Handling incoming translation/proofreading requests, assigning to available resources. Following with the project to make sure the deadlines are met. Managing customer invoices. Responding to feedback.

    • Printify

      Mar 2020 - now

      Leading a Team of talented Group Leads in the domain of order and delivery management within Merchant Support department. Making sure that our services deliver a delightful support experience.Key responsibilities:- Managing a team of several Group Leads, assisting them in managing their Merchant Support specialist, removing obstacles and revising processes- Reporting on Department performance to relevant external stakeholders- Providing assistance to other Departments in rolling out Company-wide strategic bets (data gathering, agent allocation for testing and learning, process refinement, Merchant sentiment reporting etc)- Setting Team initiatives and tracking their execution against set Key Results- Working with Outsourced partners (BPO, chatbot implementation)- Helped to establish and currently leading two new Support Teams that handle the needs of the High Value Merchants. - Developed several Dashboard for easier monitoring of Support Department health. Constantly expanding my skills in the field of Data Analytics.- Named Company's Role Model of 2023 Show less Leading a Team of talented agents from the Merchant Support (Order Status group). Our team is responsible for helping merchants successfully place an order in Printify platform and making sure that each order is fulfilled on timely manner.Key responsibilities:- Managing a global team of agents working 24/7- Reviewing team performance & improving work procedures- Improving quality of conversations- Helping each agent to grow within our company- Major incident escalation Show less

      • Merchant Support Manager

        Jun 2022 - now

      • Merchant Support Group Lead

        Oct 2020 - Jun 2022

      • Merchant Support Specialist

        Mar 2020 - Oct 2020

  • Licenses & Certifications