Experience

• 

  Dorney park & wildwater kingdom

  Jun 1995 - Aug 1995

  Saxophonist

  Performing musician on Center Stage

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  Dorney park & wildwater kingdom

  Jun 1996 - Aug 1996

  Saxophonist

  Performing musician on Center Stage

• 

  Dorney park & wildwater kingdom

  May 1997 - Aug 1997

  Saxophonist

  Performing musician at Red Garter Saloon

• 

  Carnival cruise lines

  Dec 1997 - Jan 1998

  Lead saxophone, jazz orchestra

  Aboard "Fascination"

• 

  Northeastern music programs

  Sept 1998 - Aug 1999

  Band director

  Elementary and Intermediate Band Director

• 

  Hellyer performing arts center

  Jan 1999 - Jan 2001

  Woodwind instructor

  Applied Woodwind Instruction

• 

  Girard college

  Sept 1999 - Aug 2001

  Elementary band director

  Band Director, Applied Instrumental Music Instruction

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  Valley forge military academy & college

  Jun 2000 - Jul 2000

  Asst. commandant, summer band program

  Asst. Band Director, Music Theory Class, Applied Woodwind Instruction

• 

  Valley forge military academy & college

  Jun 2001 - Jul 2001

  Commandant, summer band program

  Band Director, Music Theory Class, Applied Woodwind Instruction

• 

  Allentown central catholic high school

  Jul 2001 - Jun 2012

  Director of bands

  Music Department Chair, Director of Bands (Marching, Concert, Jazz, Chamber Ensembles, Pit Orchestra), Classroom Teaching (Music Appreciation, Music Theory (3 levels), Jazz Improvisation, Music History, Jazz History, Applied Instrumental Instruction); Festival Host (Allentown Diocesan Music Festival: 2003 and 2008, Lehigh County Honors Band, 2005)Established the following events and programs: Music in Motion performance (auxiliary and visual ensembles), Side-by-Side Band Festival (with feeder students in sixth through eighth grade), Spring Showcase (small group and solo performances), Chamber Music Program Show less

• 

  St. thomas more school

  Aug 2014 - Oct 2018

  It coordinator, mdm specialist

  Deskside / phone / remote support, troubleshooting, and hardware repairs: Mac, iOS, PC, NetworkManagement and support of 1:1 iPad program (c. 750 devices): all support needs, MDM specialistEvaluation, alteration, and implementation of technology support and security protocolsPC and Mac installation and configurationAccount creation and manipulation via MS Active DirectoryAccomplishments & Contributions: Implementation and management of support ticketing solution Implementation of project management solution Additions and improvements to network infrastructure and security Implementation of in-house iPad repairs Show less

• 

  Ecolane

  Oct 2018 - now

  Custom report design, review, alteration, and correctionPoint of Contact with key account stakeholdersUpdate and maintenance of internal and client-facing knowledge baseDesign and implementation of custom Bash scripts to provide recurring reports via cron tasks to clients as well as update client data per client requirementsSupport team management, KPI tracking & review, personnel acquisition, disciplinary and corrective actionSupport team project assignment and managementTraining and coaching of current and new support team personnelHandling of escalated support requests, oversight of team tasks and assignmentsDatabase review and manipulation relative to client requirementsRelevant Proficiencies and Familiarity: SQL, Linux, Bash, Jasper XML Show less Design and implementation of custom scripts to provide recurring reports to clients as well as update client data per client requirementsSupport team management, personnel acquisition, disciplinary and corrective actionSupport team project assignment and managementTraining and coaching of current and new support team personnelHandling of escalated support requests, oversight of team tasks and assignmentsDatabase review and manipulation relative to client requirementsRelevant Proficiencies and Familiarity: SQL, Linux, Bash Show less

  • Business Intelligence Analyst

    Aug 2023 - now

  • Director Of Support

    Jan 2022 - Aug 2023

  • Support Supervisor

    Nov 2020 - Jan 2022

  • Lead Support Specialist

    Jul 2019 - Nov 2020

  • Support Specialist

    Oct 2018 - Jul 2019