Sheri Senne

Experience

• 

  Marshall Field's

  Oct 1995 - Jan 1999

  Sales Lead

  Duties included customer relations, merchandising goods, scheduling of department staff, problem solving, and delegating duties to team members.

• 

  Clarica

  Jun 2000 - Jan 2001

  Account Manager

  Involved in all steps required for the processing and issuing of applications for life insurance including coding, reviewing applications and ordering medical requirements, assembling and checking policies, and handling phone calls from agents on various issues.

• 

  Microsoft

  Jan 2001 - now

  Responsible for maintaining a direct relationship with some of our strategic, high profile and complex Microsoft Dynamics and Cloud Partners. Single point of contact and trusted advisor regarding any Service, Enablement, Sales or technical needs they may have.• Assist partners by proactively enhance their technical capability, to increase capacity by creating a technically enabled, best in class Business, and successful deployments.• Work with partners to help remove sales blockers or support them in implementations and migrations.• Delivers proactive guidance regarding potential deployment blockers new products or outages and resolves Show less As a Technical Account Manager (TAM) I am an advocate for Microsoft's Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management. Once a Premier customer has deployed a Microsoft product, if something unexpected occurs as their TAM, working with Customer Service and Support (CSS), I manage the incident to resolution and then follow up to ensure either product improvement within Microsoft or operational improvement within the customer's IT environment. By maintaining a long-term relationship with my customers I am able to gain an understanding of thier IT organizations' impact on overall business, their IT goals, and their pain points - which I use to create a Service Delivery Plan ensuring my customers' operational success with Microsoft products. Show less Work with Microsoft partners to drive services revenue across CA, NV and HI.• Single point of contact for all field and partner inquiries related to Professional Services & Advanced Product Support Services (APSS) including but not limited to support, training, consulting, and migration/updates, etc.• Drive revenue to and through Partners in a manner that augments other Partner services.• Establish and maintain relationships with external customers and internal resources including Partner Account Teams, Microsoft Consulting, Premier Field Engineers and Support Professionals. Show less

  • Customer Success Account Manager

    Apr 2022 - now

  • Services Account Manager

    Jul 2018 - Apr 2022

  • Techncial Account Manager

    Oct 2011 - Jul 2018

  • Services Engagement Manager

    Jan 2004 - Oct 2011

  • Technical Support Engineer

    Jan 2001 - Jan 2004