Alex Durán

Experience

• 

  Toshiba International Corporation

  Jun 2012 - Dec 2014

  Customer Service Representative

  Toshiba International Corporation (TIC) is a Toshiba America Inc. Group Company, a wholly owned subsidiary of Toshiba Corporation. TIC is headquartered in Houston, Texas and employs approximately 2,000 people. TIC provides application solutions to a wide range of industries including industrial, power systems, transmission and distribution systems, and social infrastructure systems. For more information about TIC, please visit www.toshiba.com/tic

• 

  SHI International Corp.

  Mar 2015 - Oct 2021

  SHI is a $1.5B cloud solution provider with certified cloud resources focused on helping organizations select, deploy and manage their cloud environment. Founded in 1989, SHI is a $6 billion global provider of information technology products and services to Corporate, Enterprise, Public Sector and Academic customers of all sizes. From software and hardware procurement to IT asset management and cloud computing, SHI delivers custom IT solutions for every aspect of your environment. Founded in 1989, SHI is a $6 billion global provider of information technology products and services to Corporate, Enterprise, Public Sector and Academic customers of all sizes. From software and hardware procurement to IT asset management and cloud computing, SHI delivers custom IT solutions for every aspect of your environment.

  • Technical Account Manager

    Jul 2019 - Oct 2021

  • Cloud Adoption Specialist

    Nov 2018 - Jul 2019

  • Cloud Technical Advisor

    May 2018 - Nov 2018

  • Project Coordinator

    May 2016 - May 2018

  • Inside Account Executive

    Mar 2015 - May 2016
• 

  Rapid7

  Oct 2021 - Jun 2022

  Technical Account Manager

  Rapid7 is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. Learn more at www.rapid7.com.

• 

  Google

  Jun 2022 - now

  Technical Account Manager, Google Cloud Customer Experience

  Improving customer health on Google Cloud and proactively guiding customers to operate effectively and efficiently. Ensuring customers achieve workload reliability and stability, and providing support during key events and launches. Advocating/managing product features and improvements.