Alex Durán

Alex Durán

Customer Service Representative

Followers of Alex Durán913 followers
location of Alex DuránAustin, Texas, United States

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  • Timeline

  • About me

    Technical Account Manager - Google Cloud Consulting

  • Education

    • Texas A&M University

      2008 - 2012
      Bachelor of Arts (B.A.) Psychology
  • Experience

    • Toshiba International Corporation

      Jun 2012 - Dec 2014
      Customer Service Representative

      Toshiba International Corporation (TIC) is a Toshiba America Inc. Group Company, a wholly owned subsidiary of Toshiba Corporation. TIC is headquartered in Houston, Texas and employs approximately 2,000 people. TIC provides application solutions to a wide range of industries including industrial, power systems, transmission and distribution systems, and social infrastructure systems. For more information about TIC, please visit www.toshiba.com/tic

    • SHI International Corp.

      Mar 2015 - Oct 2021

      SHI is a $1.5B cloud solution provider with certified cloud resources focused on helping organizations select, deploy and manage their cloud environment. Founded in 1989, SHI is a $6 billion global provider of information technology products and services to Corporate, Enterprise, Public Sector and Academic customers of all sizes. From software and hardware procurement to IT asset management and cloud computing, SHI delivers custom IT solutions for every aspect of your environment. Founded in 1989, SHI is a $6 billion global provider of information technology products and services to Corporate, Enterprise, Public Sector and Academic customers of all sizes. From software and hardware procurement to IT asset management and cloud computing, SHI delivers custom IT solutions for every aspect of your environment.

      • Technical Account Manager

        Jul 2019 - Oct 2021
      • Cloud Adoption Specialist

        Nov 2018 - Jul 2019
      • Cloud Technical Advisor

        May 2018 - Nov 2018
      • Project Coordinator

        May 2016 - May 2018
      • Inside Account Executive

        Mar 2015 - May 2016
    • Rapid7

      Oct 2021 - Jun 2022
      Technical Account Manager

      Rapid7 is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. Learn more at www.rapid7.com.

    • Google

      Jun 2022 - now
      Technical Account Manager, Google Cloud Customer Experience

      Improving customer health on Google Cloud and proactively guiding customers to operate effectively and efficiently. Ensuring customers achieve workload reliability and stability, and providing support during key events and launches. Advocating/managing product features and improvements.

  • Licenses & Certifications

    • Professional Cloud Architect

      Google
      Mar 2023
      View certificate certificate
    • AWS Certified Solutions Architect - Professional (SAP)

      Amazon Web Services (AWS)
      Sept 2020
      View certificate certificate
    • Linux Essentials

      Linux Professional Institute
      Oct 2017
      View certificate certificate
    • InsightVM Certified Administrator

      Rapid7
      Oct 2021
      View certificate certificate
    • Google Cloud Certified Associate Cloud Engineer

      Google
      Sept 2022
      View certificate certificate
    • AWS Certified SysOps Administrator - Associate

      Amazon Web Services
      Aug 2018
      View certificate certificate
    • AWS Certified Developer - Associate

      Amazon Web Services
      Jun 2018
      View certificate certificate
    • AWS Certified Solutions Architect - Associate

      Amazon Web Services
      Jan 2018
      View certificate certificate
    • AWS Certified Cloud Practitioner

      Amazon Web Services (AWS)
      Apr 2019
      View certificate certificate
    • CloudHealth Platform Administrator Associate

      CloudHealth by VMware
      Mar 2019