Tesetso Tshoma

Experience

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  Varsity College

  Nov 2016 - Mar 2017

  Registrations Officer

  •Welcome prospective students to the campus and direct them towhere they should go.•Take prospective students though the whole registration processwhich entails; making sure they followed every step(from seeing astudent advisor ,applications ,getting a student number ,etc. )•Assist prospective students with completing their registrationcontracts(this involved explaining the sections on the contract) andassisting them in any queries they might have.•Filed students’ documents along with their contracts. Show less

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  STA Travel

  Apr 2018 - Sept 2020

  Sales & Finance Administrator

  •Basic accounting duties. •Receipting payments ,adding adjustments (for flights, tours, transferring funds and refunds) and reversals.•Reconciling Credit/Debit card payments and EFTs daily.•Preparing documents for refunds. •Handling queries regarding travelfolders.•Payments to creditors.•Drafting of creditorsand debtors journals and do payment reconciliation.•Perform manual swipesand receipt accordingly.•Reconciling adjustments daily.

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  Affinity Health RSA

  Jul 2021 - Sept 2024

  •Process, and capture, funeral and repatriation claims’ information.•Engage with members/claimants and service providers regarding queries, obtain additional information and provide ongoing feedback.• Perform general administrative tasks. •Identify customer needs and clarify information.•Investigate andresolve customer queries.•Report daily on completed tasks and acknowledgements.•Attending to inbound and outbound calls within SLA.

  • Funeral Claims Administrator

    Oct 2022 - Sept 2024

  • Customer Care Agent

    Jul 2021 - Sept 2022
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  Capitec

  Sept 2024 - now

  Non-medical claims assessor

  Conduct accurate and comprehensive assessment of non-medical claims( Funeral and Life) in accordance with policy terms and conditions, South African legislative framework and standards of Capitec.