Arman Sikder

Experience

• 

  Rahimafrooz distribution Ltd.

  Sept 2012 - Nov 2012

  Marketing researcher ( Castrol)

  Monitor how consumer promotion takes place throughout the market. Find out the impact of consumer promotion on lubricant market. Find out the current market position of Castrol in Bangladesh.

• 

  Orascom Telecom

  Jan 2013 - Sept 2013

  Careline Officer

  - Provide quality customer service over phone by receiving 250 calls on an average per day.- Maintain daily Schedule and secure 10% score per month out of 100% Monthly KPI.- Ensure 35% Score by providing Quality Service per month out of 100% Monthly KPI.- Ensure correct call reason and secure 10% score per month.- Ensure 90% Frist call resolution in every month.- Ensure Product knowledge and secure score 95% per month.- Ensure productivity score 25% per month by maintaining targeted ATT, ACW, Availability and Break Time Show less

• 

  Banglalink

  Sept 2013 - May 2016

  Differentiate potential corporate accounts from others, Identify key needs of corporateclients, Participate in developing need based products with product Development team,Making corporate presentation with PowerPoint and Audio/Video VAS Marketing as perrequired sector providing business solutions (banking solutions, operational tools i.e. ESMS, VPN tunnel, Data Connectivity, m-connects, Sales force automation, Sales forcetracking),To maintain inter-relationship ,with the Key Contact Person of the organizationsFollowing the Sales process flow, complete sales,Run strategic retention plans for existingclients. Show less - Ensure revenue increase per month on the assigned companies. Reduce net churn - Ensure collections on the overall past due - Recovery of bad debt accounts - Ensure collection on current invoice. - Monthly collection & visit report preparation.- Ensure regular penetration of the existing corporate clients. - Ensure Training for individuals of the team and generate new ideas.- Ensure constant communication with current clients & provide unparalleled service through personal visit, team visits and back office.- Constant feedback and ideas need to be provided to the marketing team for further product development and events for the corporate clients. - Ensure decrease of dormant connections on a monthly basis. - Arrange corporate event on a regular basis and ensure gifts and greetings on special occasions.- Provide regular feedback to the network team to ensure proper network coverage and quality development. - Retention of existing clients. Show less

  • Key Account Manager

    Nov 2015 - May 2016

  • Enterprise Relationship Manager

    Sept 2013 - Nov 2015
• 

  VEON

  Jun 2016 - Jan 2018

  Corporate Account Manager

  Managing the large corporate accounts of B2B Business .Build and maintain strong relationship with the top management of corporate houses through frequent visits,corporate gatherings and personalized & prioritized services to ensure high level of customer satisfaction and retention.Ensuring BDT 108 Million revenue annually from 53 Corporate accounts .

• 

  Telenor

  Jan 2018 - Dec 2020

  Key Account Manager

  Managing the life cycle of the top 70 strategic accounts of Grameenphone , developing growth & retention strategies, planning and implementing activities in alignment with the strategies, developing relationships across hierarchies, positioning Grameenphone as the trusted advisor for Mobility and ICT services and to accomplish assigned revenue targets in those accounts using a combination of products and services from the “Enterprise Business product portfolio” through consultative selling approach. Achievements Business Division Championship winner in consucative four quarters & the year of 2020 as a whole.Business Excellence Award (Extra-Ordinary Performer for Q2,2019)Enterprise Excelence Award (Extraordinary Performance in Q3 & Q4 2018.)Enterprise Excellence Award (Extra-ordinary performance for Q1 2018)Job Responsibilities: • Achievement of assigned portfolio’s specific revenue targets• Ensure sustainable business growth• Increased GP share in the Wallet shared Accounts• Increased ICT Penetration• Establish Superior Relation with the Top Tier (both customer and GP) via upstream engagement• Become the Product & Solution Champion for the assigned set of accounts• Campaign and Customer Engagement Activities for the assigned set of accounts. Show less

• 

  Grameenphone Ltd

  Dec 2020 - now

  Strategic Account Manager overseeing & managing the accounts of Different Goverment Sectors as part of the Grameenphone Business division.

  • Strategic Account Manager

    Aug 2021 - now

  • Strategic Account Manager

    Dec 2020 - Dec 2021