Talk to sales Try for Free
Estela Neri

Estela Neri

Followers of Estela Neri708 followers
location of Estela NeriIndependence, Missouri, United States

Connect with Estela Neri to Send Message

Connect

Connect with Estela Neri to Send Message

Connect

  • Timeline

  • About me

    ITSM Process Manager / IT Service Manager/ Network Engineer

  • Education

    • Emtech

      2024 - 2034
      Data Science Data Science Complete

      Specialized program to develop skills to decompose complex problems into more manageable components and find effective solutions using data. Made use of R programming, visualization methodologies and other productivity tools.

    • Benemérita Universidad Autónoma de Puebla

      2016 - 2018
      Master of Business Administration - MBA Business Administration and Management, General 3.87 / 4.0

    • Benemérita Universidad Autónoma de Puebla

      2004 - 2009
      Computer Science Engineering Networking 3.92 / 4.0

      Activities and Societies: Teaching ESL classes Boxing classes Guitar classes

    • Emtech

      2024 - 2024
      Program Women in Technology Complete

      I am thankful to have participated in a Leadership program for Women in Technology by WomenIn, with sponsorship from Santander Open Academy, BUAP University and Emtech Institute in Silicon Valley, California, U.S.A. This scholarship is an initiative that provides support to female students and IT career professionals through a leadership mentoring program and IT education. Its main goal is to increase the percentage of qualified women entering the IT industry. I was very honored, fortunate and… Show more I am thankful to have participated in a Leadership program for Women in Technology by WomenIn, with sponsorship from Santander Open Academy, BUAP University and Emtech Institute in Silicon Valley, California, U.S.A. This scholarship is an initiative that provides support to female students and IT career professionals through a leadership mentoring program and IT education. Its main goal is to increase the percentage of qualified women entering the IT industry. I was very honored, fortunate and thankful to have been chosen for this scholarship. Show less

  • Experience

    • T-Systems International

      Jan 2010 - Sept 2020

      • Working at a Service Integration Centre (SIC) providing technical support as a first level engineer and shift leader for the global account of British Petroleum. Monitoring and providing first level solution to incidents reported by email, phone or from proactive detection of alarms for over 10000 networking devices. Direct contact with end users, service and operation managers, site contacts and managers, internet service providers, and other 3rd party providers, along with other technical teams. Use of escalation matrixes and hierarchical paths. Application of ITIL processes through request, ticket and problem ticket handling. Guiding and coordination as a shift leader providing training to new team members; along with management of Priority 1 and 2 incidents, escalating and driving a high priority incident to resolution within contract Service Level of Agreement (SLA). Show less

      • Major Incident Manager

        Aug 2019 - Sept 2020

      • Incident Manager

        Jul 2018 - Aug 2019

      • ITSM Change Manager

        Jul 2014 - Aug 2019

      • Service Intergration Centre Team Leader

        Apr 2010 - Sept 2014

      • Intergration Centre Team Leader en T-Systems International Gmbh

        Apr 2009 - Sept 2014

      • BP

        Jan 2010 - Jan 2014

    • Diebold Nixdorf

      Sept 2020 - now
      Service Manager & Transition Manager

    • Conexon, LLC

      Mar 2024 - now
      FTTH Network Operations Engineer

  • Licenses & Certifications

    • Communication in the 21st Century Workplace

      Coursera Course Certificates
      Jan 2016
      View certificate certificate

    • Broadband Academy Course Completion

      Calix
      Sept 2024
      View certificate certificate

    • ISC Cybersecurity Certification - Risk Management

      (ISC)²
      Jun 2023
      View certificate certificate

    • ITIL® Intermediate Examination in Service Transition

      PEOPLECERT
      Nov 2016

    • AWS Educate Introduction to Cloud 101

      Amazon Web Services (AWS)
      Nov 2024
      View certificate certificate

    • ITIL Foundations

      AXELOS Global Best Practice
      Dec 2015

    • ITIL® Intermediate Examination in Continual Service Improvement

      PEOPLECERT
      Nov 2016
      View certificate certificate

    • CCNA - Switching & Routing

      Cisco
      Sept 2013
      View certificate certificate

  • Volunteer Experience

    • Giving English Classes (ESL teacher)

      Issued by Instituto de Compuingles de Oriente on Jan 2005
      Instituto de Compuingles de OrienteAssociated with Estela Neri