Jet Diaz

Experience

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  Dell

  Jan 1997 - Jan 1997

  Training Senior Analyst

   Responsible for the delivery of job-specific training courses to team members. Interacts with team member and functional organizations to identify content needs of courses. Curriculum content includes, job specific technical tools, skills, competencies, or applications. Trainers utilize blended learning solutions to facilitate and deliver the training.  Delivers technical training curriculum to team members through a combination of blended learning solutions. Meets or exceeds quality targets for instructor or facilitator performance. Executes and shares best practices for ensuring excellence in instructor training and performance. Ensures effective delivery of training and solutions to support the highest competence given the level of knowledge and skills required. Conducts pilot training and provides feedback to adjust materials to better serve team members. Assists in the development and review of new training materials by analyzing team member feedback and providing feedback for recommended revisions to course curriculum. Provides feedback to leadership on classroom performance and team member experiences and recommend actions for improvement. Measures effectiveness of training content and delivery Show less

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  Sitel

  Jan 2004 - Jan 2006

  Training Officer

   Responsible for the delivery of job-specific training courses to team members. Interacts with team member and functional organizations to identify content needs of courses. Curriculum content includes, job specific technical tools, skills, competencies, or applications. Trainers utilize blended learning solutions to facilitate and deliver the training.  Delivers technical training curriculum to team members through a combination of blended learning solutions. Meets or exceeds quality targets for instructor or facilitator performance. Executes and shares best practices for ensuring excellence in instructor training and performance. Ensures effective delivery of training and solutions to support the highest competence given the level of knowledge and skills required. Conducts pilot training and provides feedback to adjust materials to better serve team members. Assists in the development and review of new training materials by analyzing team member feedback and providing feedback for recommended revisions to course curriculum. Provides feedback to leadership on classroom performance and team member experiences and recommend actions for improvement. Measures effectiveness of training content and delivery Show less

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  Sutherland Global Services

  Feb 2012 - Nov 2012

  Training Manager

   Directs the activities of internal or external customer training. Oversees the planning of course design, delivery, and support documentation. Ensures training program(s), resources and curriculum meet company and customer objectives. Maintains communication with internal and/or external customers to ensure effectiveness of training. Manages the coordination of the staffing and scheduling of training. Oversees the planning of course design and support documentation. Ensures training program(s) and curriculum meet company and customer objectives. Maintains communication with internal and external customers to ensure effectiveness of training. Coordinates the staffing and scheduling of training. Takes lead in addressing both internal and external issues regarding training design and delivery. Oversees the creation of training content that will be implemented globally throughout the regions. Ensures the content and delivery of training materials are appropriately tailored to the specific audience (regional and local country considerations). Provides guidance, direction, and training to instructional designers and classroom trainers/facilitators. Responsible for working with business stakeholders to ensure training consistency and alignment with other sites. Hires and coaches new instructional design and instructional support staff and develops staff into a high performing team. Ensures accepted instructional design processes are followed for all training. Develops training strategy by analyzing and monitoring levels of internal and external customer satisfaction through stakeholder¡¦s input, involvement, and teamwork. Manages a virtual training force in partnership with site management in support of training initiatives. Manages training work complex in nature where analysis of situations or data requires an evaluation of intangible factors. Good understanding of applicable technical and functional content areas and industry trends. Show less

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  Convergys

  Aug 2013 - Aug 2014

  Site Training Manager

   Handled a Team of 17 Trainers and 1 Training Supervisor to support 11 Accounts/ Programs and numerous Lines of Businesses to those accounts. Handled management of all Training Executions for the Site including Trainer and Room Allocation, Training methodology to use for internal Training and representing Training for Staffing and Scheduling Calls/ meetings as well as MBR and QBR Representation Represents Training for Client Visits as well as New potential Client visits, introducing them to the Training Capabilities of the Site Represents Training for TQO meetings (Training-Quality-Operations) whereby discussions on how the inter-departmental functions can cohesively support the Program Handled management on Training Delivery of End-to-End Training Process. Managing Billable/ Non-Billable Training- Including Training Resource Allocation as well as Billable minutes in ALL programs for the Site-daily, weekly, monthly reports on Training Hours used as well as projections of Training Hours based on published Training Calendar Show less

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  VA Masters

  Jan 2017 - now

  Chief Operating Officer