Fiona Mathieu

Call Centre Operator

346 followers

Sydney, New South Wales, Australia

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Timeline
About me
Project Manager at Sydney Trains
Education
- Prosci
  2021 - 2021
  Change Practioner Change Management
- MrWed
  2020 - 2021
  Certificate IV Training and Assessment TAE40116
- Lucid IT
  2010 - 2010
  ITIL Version 3 Certification
- Performia
  2009 - 2009
  Certificate in Effective Hiring Solutions
- Granville College of TAFE
  1994 - 1996
  Chemistry; Biology, Laboratory
Experience
- Link Telecommunications
  Jan 1994 - Jan 1996
  Call Centre Operator
- Powertel Communications
  Jan 1996 - Jan 1998
  Provisioning Officer
- Telstra
  Jan 1998 - Jan 1999
  C & C Sales Consultant
- Macquarie Technology Group
  Jan 1999 - Jan 2006
  Project Operations Analyst
  Various roles held over 7 years including:Senior Data Provisioning Consultant, WAN Project Co-Ordinator, Project Manager, Provisioning Team Leader, Project Operations Analyst, Technical Writer.
- Perpetual Limited
  Jan 2005 - Jan 2006
  Transition Project Co-Ordinator
  Successfully completed telecommunications project to transition all of Perpetual Trustees fixed, data and mobile (500+) services from Telstra to Optus on time and in budget.
- Seccom Global - The Cyber Security Company
  May 2007 - Feb 2013
  Provisioning Operations Manager
  Types of project implementations: WAN, DR, Cloud, Hosting Services (virtual and physical servers), Managed Services (including firewall/switching/wireless and antispam mail solutions), Hardware Installations (Firewalls, Routers, Switches, Wireless) and client installations within Australia and internationally.
- Triforce Australia
  Feb 2013 - Oct 2013
  Project Manager
  • Manage internal and external projects to ensure that it meets all scope, time, budget and quality expectations through planning, controlling and managing.• Manage corporate and third party vendor efforts to plan, build and implement solutions and issue resolutions.• Manage stakeholder relationships and project team.• Preparation of microsoft project plans and associated reporting to senior management.• Types of common project implementations included: HP Hardware installs / upgrades / migrations, Software installs / upgrades / migrations, DR, Training schedules, New office set up, P2V,Wireless, Rack & Stack. Show less
- Triforce Australia
  Aug 2014 - Sept 2014
  Project Lead
- Sydney Trains
  Oct 2014 - now
  - Project Manager
    Apr 2022 - now
  - Digital Product Coordinator
    Jun 2021 - Apr 2022
  - Project Coordinator - Mobility Services
    Aug 2017 - Nov 2021
  - Mobility Technical Support / Trainer
    Dec 2015 - Aug 2017
  - Mobility Trainer
    Jul 2015 - Dec 2015
  - CSA
    Oct 2014 - Jul 2015
Licenses & Certifications
- Prosci Change Practitioner
  Prosci ANZ
  Dec 2021
- Certificate IV Training and Assessment TAE40116
  MRWED Training and Assessment - RTO #30146
  May 2021