Mariam Manvelyan

Experience

• 

  Grand Hotel Yerevan

  Oct 2014 - Apr 2019

  Front Desk Agent

  • Managing room reservations, handling check-in and check-out procedures• Processing payments, managing guest accounts, and handling financial transactions

• 

  Dexatel

  Apr 2019 - Jun 2021

  Customer Support Manager

  • Responding to customer inquiries and resolving customer issues• Performing user interface testing and reporting the detected defects• Monitoring and analysing customer feedback to identify trends and areas for improvement• Collaborating with developers to identify and fix the detected issues

• 

  Mantis | EVN

  Jun 2021 - Jan 2022

  Quality Assurance Specialist

  • Executing regression, smoke, performance testing both on Mobile (iOS, Android) and Web applications• Developing and maintaining testing documentation, such as test plan and test cases• Identifying and reporting bugs and other issues to developers

• 

  Mobeus

  Jan 2022 - Mar 2023

  QA Engineer

  • Conducting tests on all testing stages as part of Regular SDLC on Desktop and Web applications• Test Design: test case management with TestRail • Defect management with Jira• Regression testing, smoke testing, integration testing with Postman and UI testing using Figma files• Creating and executing scripts to automate manual test cases using JS (TS) / Playwright

• 

  Sololearn

  Mar 2023 - Jun 2023

  Software QA Engineer

  • Developing and executing test plans and documentations for Mobile application on iOS & Android • Identifying, documenting and tracking defects in Jira • Performing smoke, sanity testing, and conducting API testing with Postman • Executing usability, accessibility testing, and reviewing design in Figma to provide feedback on testability and quality

• 

  Omilia - Conversational Intelligence

  Jun 2023 - now

  Software QA Engineer