Pauline Dean

Experience

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  Norbain

  Jan 1996 - Jan 2001

  Account Manager

  •Managed a team of five and reported to the Divisional Director. Achieved £2.5m sales target per annum and authorised to discount margin by 7%.

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  Synstar

  Jan 2001 - Jan 2005

  Service Account Manager

  Managing a number of corporate accounts. Selling IT solutions and services to enable customers to meet business challenges. Accountable for achieving closure on large value and complex service opportunities and overall accountability for all opportunities account campaigns bids and proposals to the point of closure.Achievements.•Successfully developed and managed customer relationships, within many challenging situations.•Developed strategic customer relationships based on trust and performance, enabling joint IT planning against business goals•Ability to develop multiple relationships at executive levels within a customer’s organisation.•Development of new business growth and incremental retention business.•Edward Jones 3 year support contract •Kennel Club 3 year manage service contract Show less

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  Hewlett-Packard

  Jan 2005 - Jan 2008

  Service Implementation Manager/Account Manager

  Accurately documented and presented all Service Improvement Plans, KPI performance measures and recovery plans to Leadership Team and customers.Managed two difficult key accounts with Edward Jones and the Kennel Club, to deliver ongoing service improvements which successfully led to renewal of contracts. Implemented complex multi vendor break/fix services to various customers including Tarmac, Edward Jones, Bank of America and Anglo America.Project managed a new cost saving initiative to pool engineers as opposed to fixed site assignment. Managed a team of nine from the HR, Finance, Logistics, ICT, Customer Service and Operations Departments’ which identified savings of £1.3m. Created a Balanced Scorecard database and Key Performance Indicators to measure company performance.Encouraged staff to take ownership of actions and issues by providing coaching and mentoring to build cohesive teams to achieve individual targets and company objectives. Show less

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  CB Richard Ellis

  Jun 2009 - Aug 2010

  Technology Lead
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  Daisy Group

  Sept 2010 - Feb 2025

  DCS Service Manager
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  Phoenix IT Services

  Sept 2010 - Feb 2025

  Customer Services Account Manager
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  Wavenet

  Sept 2010 - now

  Senior Service Manager