Deep Enrich
Antony George
Technical Support Executive
74 followers
Kerala, India
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About me
Aspiring DevOps Engineer | Committed to Operational Excellence
Education
University of Kerala
2008 - 2011Fatima matha national college,quilon/ University of kerala.
2008 - 2011
Experience
Sutherland
Jan 2013 - Feb 2014Technical Support Executive
Cognizant
Feb 2014 - Oct 2015Senior Process Executive
D+H
Oct 2015 - Jun 2017Support Specialist
Finastra
Jun 2017 - nowCustomer Support Analyst
Aug 2023 - nowSenior Customer Support Associate
Jun 2017 - now
Licenses & Certifications
- View certificate
Azure: Understanding the Big Picture
LinkedInApr 2023
- View certificate
Microsoft Azure Fundamentals (AZ-900) Cert Prep: 1 Cloud Concepts
LinkedInJan 2023 - View certificate
Microsoft Dynamics 365 and the Power Platform
LinkedInJun 2021 - View certificate
Introduction to Linux
LinkedInOct 2023 - View certificate
Working with Upset Customers
LinkedInApr 2021 - View certificate
Cloud Architecture: Core Concepts (2019)
LinkedInApr 2023 - View certificate
Learning Microsoft SQL Server 2019
LinkedInApr 2023 - View certificate
Customer Service: Writing for Social Media
LinkedInApr 2021 - View certificate
Customer Service Foundations
LinkedInDec 2020 - View certificate
Building Career Agility and Resilience in the Age of AI
LinkedInSept 2023 - View certificate
DevOps Foundations: Lean and Agile
LinkedInFeb 2023 - View certificate
Customer Service: Problem Solving and Troubleshooting
LinkedInApr 2021 - View certificate
Communicating with Confidence
LinkedInOct 2020 - View certificate
A Design Thinking Approach to Putting the Customer First
LinkedInFeb 2021 - View certificate
Phone-Based Customer Service
LinkedInOct 2020 - View certificate
IT Service Desk: Customer Service Fundamentals
LinkedInApr 2021 - View certificate
Delivering Bad News to a Customer
LinkedInApr 2021 - View certificate
How to Project Vocal Confidence
LinkedInNov 2020 - View certificate
Scrum: The Basics
LinkedInNov 2020 - View certificate
Creating a Positive Customer Experience
LinkedInFeb 2021 - View certificate
Design Thinking: Customer Experience
LinkedInFeb 2021 - View certificate
Tips for Writing Business Emails
LinkedInNov 2020 - View certificate
Leading with Kindness and Strength
LinkedInApr 2021 - View certificate
Strategic Thinking
LinkedInApr 2021 - View certificate
Problem Solving Techniques
LinkedInJun 2021 - View certificate
Building Rapport with Customers
LinkedInApr 2021 - View certificate
AWS Certified Solutions Architect - Associate (SAA-C03) Cert Prep: 1 Cloud Services Overview
LinkedInAug 2023 - View certificate
Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
LinkedInApr 2023 - View certificate
Building a Coaching Culture: Improving Performance Through Timely Feedback
LinkedInApr 2021 - View certificate
Communication Foundations
LinkedInApr 2021 - View certificate
De-Escalating Intense Situations
LinkedInApr 2021 - View certificate
Critical Thinking
LinkedInApr 2021 - View certificate
Creating Positive Conversations with Challenging Customers
LinkedInApr 2021 - View certificate
Customer Service: Handling Abusive Customers
LinkedInApr 2021 - View certificate
Empathy for Customer Service Professionals
LinkedInApr 2021 - View certificate
Writing Formal Business Letters and Emails
LinkedInOct 2020
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