Rachel Davies

Experience

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  Herefordshire Housing

  Oct 2009 - Dec 2016

  To provide a robust and comprehensive administration function within the ICT environment .» Provide a professional and friendly customer service experience for users of the ICT Services. » Monitor the status of service requests and support the ICT team in meeting its Service Level Agreements. » Fulfill routine service requests.» Project management assistance, ensuring targets and performance are met and escalating issues where necessary.» Support voice and data network equipment, software and services, troubleshooting problems directly and utilizing specialist third party support.» Perform routine monitoring and reporting tasks. View logs and alerts, logging calls as necessary.» Produce cyclical reports on service desk and incident management KPI’s and Customer service satisfaction. » Raise purchase orders for new ICT equipment & services.» Maintain the inventory of ICT assets via the Configuration Management Database (CMDB).» Build and maintains the ICT knowledgebase and procedural documentation for both within the ICT department and end users. Show less

  • ICT Support Assistant

    Oct 2015 - Dec 2016

  • Business Support Assistant

    Oct 2009 - Oct 2015
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  Rachels Pet Portraits

  Mar 2012 - now

  Pet Portrait Artist

  I specialise in drawing pet portraits from photographs of your beloved pet. My medium is pastels and pastel pencils as I enjoy the rich blend of colour the provide. Pet portraits make a fabulous gift for someone or even just for yourself and look great hanging up proudly in the home! They also serve as a beautiful commemorative idea in memorial of a beloved pet that has now passed.Animals are my passion and I take great pleasure in drawing people's pets.

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  Absolute Herefordshire

  Jun 2012 - Jul 2015

  Volunteer - Marketing Manager

  Unpaid volunteer work to help a small independent business grow online.» Management of all social media and content creation on Facebook, Twitter, Instagram, Google+, Pinterest and LinkedIn.» Maintain and expand company website.» Create content and write blog posts.» Search for advertising leads and editorial features.» Create email newsletters & campaigns.» Proof reading the publication prior to print.» Advert and feature design and creation.» Maintenance of company accounts and invoicing.» Produce and update company literature.» Provide media support to small team.» Assisting with general and client enquiries. Show less

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  Connexus

  Jan 2017 - Apr 2020

  IT Systems Administrator

  Help design, build and support the systems and core infrastructure. Support, monitor and maintain ICT services including network hardware, software and infrastructure which underpins them as part of the ICT systems function. To provide a robust and comprehensive administration function within the ICT environment.My role has evolved from general ICT administrator to specialise within the Systems team. This requires me to be responsive to incidents which may affect the performance of the entire company. I liaise with users and external companies, ensuring high level satisfaction and support and work closely with members of my team. I have led or been involved in a variety of projects ensuring they are completed on time with attention to detail.» Supervision of 250 servers and 500+ PCs & Laptops» Ensuring antivirus is up to date and all monitored hardware.» Monitoring and resolving issues with server backups.» Updating Active Directory and Office 365» Management and response of email security.» Management of company data and server backups.» Management of network performance monitors.» Purchase orders and contract management.» Mobile phone management.» Produce and update ICT knowledgebase.» Assist with ICT incidents and requests within the company. Show less

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  Hereford Sixth Form College

  Apr 2020 - Jun 2022

  IT Network and Systems Administrator

  Ensure the smooth running and on-going development of the college’s computer network, and other systems. Work co-operatively with other members of the IT Services team and provide second / third line support within the college. Undertake various large-scale projects within IT, such as; file server migration to SharePoint and OneDrive, new Service Desk platform build and deployment, implement internal college intranet, new hardware and software rollout, and security enhancement.Accountabilities: • Administer and develop the Office 365 tenancy and Azure hybrid environment,• Improve and enhance ways of working within the IT environment and end user experience.• Security of IT equipment and software. • Software and image deployment within SCCM and Microsoft defender for endpoint.• Project management within IT.• Server maintenance.• Service desk management and knowledgebase creation.• Data management and compliance.• Ensure software updates and patches are applied.• Administer Active Directory and group policy.• Data backup and retrieval. • Provide support to students and staff. • Maintain network infrastructure and other equipment such as printers and other similar network attached equipment. Show less

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  The Rivers Trust

  Jun 2022 - now

  Information Technology Manager