Andre De La Parra Klaus

Experience

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  Capitan Dulche

  Jun 2011 - Jun 2012

  Operations Manager

  Supervising daily operations focusing on VIP guests and giving operational support to Groups, Incentives, Travel Agents and Weddings.

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  Jumeirah Group / Jumeirah Hotels & Resorts

  Jan 2013 - Jul 2013

  Lead Concierge - Burj Al Arab

  Managing Lobby operations. Receiving VIP guest and delegations. Creating Ultimate Itineraries for high demanding guests. Managing and dealing with helicopter, yacht and flight bookings. Managing correspondence with guests and travel agents. Maintaining and creating relationships with key suppliers such as restaurants, clubs and tour operators. Creating innovative ways to enhance the productivity and increase the additional revenue created by the department.

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  Les Roches International School of Hotel Management

  Jan 2014 - Dec 2014

  Graduate Bachelor of Business Administration mayor in Finance

  Graduated with Eta Sigma Delta Honors

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  Rosewood Hotels & Resorts

  Jan 2015 - Jan 2017

  Front Desk and Hotel Night Manager at The Carlyle

  Ultimately responsible for the entire hotel, including all operational departments. Managing the activities at the Front Desk and Guest Services in absence of the Front Desk Manager. Directing staff. Ensuring communications and follow-up with day shift on any problems, guest requests or special requirements.Frequently touring the hotel and monitoring the activities of all other departments, ensuring standards are being met, staff is being supported and guest expectations are exceeded.Resolving customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responding to all guest requests in an accurate and timely manner.Reviewing late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinating arrivals, departures and billing requirements. Blocking rooms for arrivals and ensures any discrepancies are resolved. Reviewing daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.Managing staffing levels, handling call-outs and call-arounds in a union environmentOptimize occupancy and average room rate for the purpose of maximizing revenue by both Reception and Reservations team. Running the Night Audit.Ensuring all financial and credit procedures are followed. Following up on credit problems.Responsible for completing executive revenue, financial and daily hotel status reports.Taking action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. Responding swiftly and effectively in any hotel emergency situation. Show less

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  Rincón Dorado

  Mar 2016 - now

  Principal Managing Partner

  Fully responsible for the successful and profitable operation of Rincon Dorado. The relationship and satisfaction of our clients, suppliers and associates is our upmost priority while also the secret to our success. Rincón Dorado is an exclusive event venue located in Chiconcuac, Morelos. Springs, Waterfalls, Art and 30,000m2 of exotic lush gardens make Rincón Dorado the most unique and magical setting for an unforgettable setting.Rincón Dorado is a central México market leader in occupancy and revenue for wedding venues. Show less

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  TuDiamante.mx

  Feb 2018 - now

  Founder

  www.tudiamante.mx Founder and CEO of Tudiamante.mx we are leaders in online engagement rings with GIA certified Diamonds. By not having middlemen and reducing unnecessary overheads we offer our customers unbeatable value and quality compared to traditional jewelry stores.