Caroline O'Donnell

Experience

• 

  Intersport Elverys

  Jan 2006 - Sept 2011

  Retail Store Manager

  Sales targets, sales, recruitment, develop and motivate staff, customer service and product knowledge training, management of wage costs and all store costs, stock control, stocktaking, cash procedures, merchandising, hygiene, implementing store procedures and dealing with club orders such as mayo GAA.

• 

  The Coca-Cola Company

  Sept 2011 - Oct 2016

  Interaction with Business Units and Bottlers on reporting and analysing demand, making recommendations. Reporting Sales, Volumes and Metrics to the plant. Collaborating with Customer Service Managers and Account specialists. APO Management, SPP process, Age of stock Analysis, Budget Plan process and regional standards. Classifying product portfolio and supporting the process Globally, Order Management, Demand management, Complaint Handling and Stock Management. Communicating with both internal and external customers on all aspects of the business. Identifying areas that require improvement. Collaborating with customers and identifying areas of concern. Working with bottlers on sales performance versus demand provided.

  • Demand Analyst

    Sept 2015 - Oct 2016

  • Customer Account Specialist

    Sept 2011 - Sept 2015
• 

  The Coca-Cola Company

  Oct 2017 - now

  Leading the CPS relationship with assigned Franchise, ensuring alignment across large scale, complex OU. Assures on-time in-full supply through E2E collaboration across the system supply chain partners. Sets direction and alignment with Customer account Managers on Bottlers relationship. Supports at Franchise Level all Global and strategic initiatives, ensuring the implementation of E2E value creation opportunities in collaboration with a multiple global Stakeholders network within Bottler, OU, Franchise Units & CPS. Leads the Next Gen S&OP processes between assigned Franchise Units and CPS, optimizing E2E visibility and strategic volume alignment. Leading the deployment of the new digital platforms and identifying areas of improvement to gain efficiencies. Supports translation of requirements/issues from Franchise’s Customers into CPS plant actions, leading conversations and problem solving. Coaches and develops the Customer Account Specialists supporting the business in assigned Franchise Units, driving a strong culture of engagement, continuous improvement and customer service. Standardizing and automatize Customer Services processes. Show less Manage, lead and motivate a multi-skilled Operations group in an empowered team-based environment, ensuring full engagement of team members. Execute daily and weekly production plans to meet all Business Plan commitments. Ensure daily operations are carried out in compliance with all appropriate safety, quality and environmental standards. Ensure a consistently high level of communication with team, through daily, weekly, and monthly routines. Drive, manage and embed operational excellence and a continuous improvement culture within the team to deliver improvements through lean principles and systems. Lead the implementation of the digital platforms in line with the companies digital transformation journey. Show less

  • Franchise Manager Western Europe

    Feb 2022 - now

  • Operations Shift Manager

    Feb 2021 - Apr 2022

  • Customer Service Manager

    Sept 2019 - Feb 2021

  • Customer Service Specialist

    Oct 2017 - Sept 2019