Angel A.

Experience

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  Trujillo Alto Municipality

  Mar 2013 - Jul 2018

  IT, Office Management and Accountant

  Trabajo que consta en asistir en todos los aspectos tecnologicos, troubleshooting, configuracion y reparacion, mantenimientos a dispositivos, servidores, dquipo de comunicaciones y firewall, fuese remoto, presencial o en llamada al usuario. Se realizaba auditorias a los sistemas, administracion de las aplicaciones, analisis e implementaciones de proyectos de sistemas entre otras funciones administrativas. Se ejercio la contabilidad para propositos presupuestarios, ajustes, reconciliaciones bancarias e impuestos tributarios. Show less

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  OIT PR

  Jan 2016 - now

  IT & Accountant

  Provide Services of Systems Information (IT) and AccountantWorking in a mid-sized accountant to provide professional Accounting and IT services for individuals and business. Provide various services, include quarterly tax preparation, management, incentive search, Tax Decrees, audit support, pro formal budgeting, Bookkeeper, general ledger accounting and bank reconciliation. I currently have a client serving some aspects of Human Resources. In-house bookkeeper for a laundry, construction, and food development company. Maintained financial books, tracked expenses, prepared, and submitted invoices, reconciliation, oversaw payroll, among others. Accounting Support App (Quick Books, Sage “PT”, RS, Microsoft Dynamic, Prophix, among others). Provide service for IT Specialist Consultant and Systems Support, SOP IT establishment, Basic SQL Database Reports, Data Governance/Assets/Security, IT Documentation, IT Disaster Recovery, NAS Backup and Cloud, and Network Management. Show less

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  First Medical Health Plan, Inc.

  Jan 2018 - Mar 2018

  Budget Analyst Specialist

  Temporary employment. It consisted of analyzing, interpreting, approving or rejecting budget amendments, transactions that positively or negatively affected the budgets of the different divisions of the entire company. Monitor organizational spending to ensure that it is within budgetInform program managers of the status and availability of funds. Estimate future financial needsReview manager’s budget proposals for completeness, accuracy, and complianceAnalyze and explain the behavior of each account. Approve the invoices and that comply with all the corresponding requirements Show less

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  Xapiens International Group

  Jul 2018 - Jun 2020

  Information Security Analyst

  Customer Service (Call Center and Remote Clients “Triple-S or Optum”)Provide User Support by analyzing situations and requests whether creating, granting, modifying, revoking, verifying, or terminating user accesses or accounts in applications, servers, databases, or domains.Establish information security procedures, if necessary, by the client and the company. Comply with the established processes and standards of information security by our division and the different divisions to protect user access, access to information according to privileges and auditable processes.Information Security, Establish, complement, follow, or comply with internal and external Information Security Risk and Control.Service Now and Manage Engine Ticket Platform. I work both as a team and as an individual, whether for assigned tasks, sense of urgency or on their own initiative without affecting my tasks and those of the department or operation. Show less

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  Pan Pepin Inc.

  Jun 2020 - Oct 2021

  IT Support Specialist

  Customer Service (Call Center, Remote and Physical)Provide User Support by analyzing situations and requests whether creating, granting, modifying, revoking, verifying, or terminating user accesses or accounts in applications, servers, databases, or domains.Troubleshooting with the operation of equipment and computer software and performing diagnostics and repairs thereof.Communications, Network, Implementation, Integration Apps and Technician Support.Collaborate in the training and orientation of personnel in the use, management, operation, and functions of equipment, such as data processor, electronic and applications developed.Installing programs, applications, and equipment such as computers, monitors, printers, and others.Perform wiring connections for installation or relocation of equipment.Report to the Supervisor of damage or malfunction in equipment.Assist in the development of guides and manuals on standards for proper use. Work with SOP and GMP that have a relationship with IT. Show less

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  LSE

  Oct 2021 - Nov 2022

  IT Operations Director

  Supervise the IT processes, IT operations of the organization and the maximization of human resources.Customer Service (Assistance Remote, Call and Physical)Provide user support by analyzing situations and requests whether creating, granting, modifying, revoking, verifying, or terminating user accesses or accounts in applications or other access on the institution.Network management, o365 administrator, google admin, powerschool, schoology, clever, savvas, smartboards, security network monitoring, among others.Design the SOP's of the systems department, establish the corresponding channels for the systems department and establish manuals and training for users and staff.Make recommendations and pre-approvals that advance technological equipment, software, and purposes for the benefit of the organization.Supervise the employees, security network, IT Operations of everything related to it and work in collaboration with other districts outside of PR and decision making.Designing the help desk and the platform to be used with forms and ticket app.Conceptual perception/evaluation design or “feedback” of the organizational community with the Systems Department.Installing, maintenance and configure programs, applications, and equipment such as computers, monitors, printers, and others.Meetings, Video-conferences, provide staff training on new trends, technology or aspect of good use in the institution.Implementation and monitoring of programs, projects and proposals.Worked departmental budget, PO's (purchases and inventory) and presentation/reports to the Board of Directors and President. Show less

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  ITDG

  Apr 2022 - Dec 2022

  IT & Data Analyst Consultant

  Folder Remediation Project at 1FirstBank that consists of the migration of several TBytes of information, both local and cloud, including very sensitive financial institutional operations to establish a better structure, information access management security, reform the Active Directory (users, groups and accounts services), data analysis and attention to requests, customer service, and process recommendations, among other functions required by the project.