Carl Van Opstal

Experience

• 

  Fontys Hogeschool

  Jun 1995 - Jan 2000

  Team Manager
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  Fontys Hogeschool

  Feb 2001 - Jul 2002

  Management Team Member
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  CCS Agresso

  Apr 2004 - Sept 2006

  Support Specialist

  As a Siebel CRM Support Specialist I solved 1st line customer tickets, or escalated them to 2nd line support. I later moved to 2nd line support where my primary task was performing mass data loads through Oracle PL/SQL scripts

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  CCS Agresso

  Feb 2007 - Feb 2009

  Presales Consultant

  As a Presales Consultant I was a member of the CRM Excellence team that helped Product Managers define requirements for the company's CRM product. I also acted as a consultant towards customers, performed presales demos and helped with requirement definition.

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  Unit4

  Feb 2009 - now

  As an Engineering Manager I am responsible for both People and Project. As such I mentor and coach the members in my Scrum teams and help them discover their career path. Getting the best out of people is only possible if they fully trust their environment so I make sure to be the manager that serves and facilitates the team rather than the other way round.On the project side of things, it is my responsibility to clarify the conditions for the development cycles so the team are confident about the backlog they can commit to. I report on progress to higher management, monitor for exceptions and take measures to report and mitigate risks. Show less

  • Engineering Manager

    Jun 2019 - now

  • Principal Product Manager

    Oct 2017 - Jun 2019

  • Business Analyst

    Mar 2011 - Oct 2017

  • Quality Manager

    Feb 2009 - May 2011