Roberta Cureton

Experience

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  Hickory Tavern

  Sept 2006 - May 2012

  Manager

  Promoted from Team Leader to Assistant Manager within 9 months.Handled scheduling duties to ensure that the restaurant was properly staffed at all times.Interacted with customers as they entered the store to determine what their needs were.Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.Immediately addressed problems with customers to promote quick and successful resolution.Increased profits through effective sales training and troubleshooting profit loss areas.Generated repeat business through exceptional customer service.Maintained efficient internal accounting controls, adherence to accounting policies and other company policies and procedures.Managed payroll for an organization of 80 personnel. Show less

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  Wendy's

  Mar 2014 - Jun 2015

  Manager

  Interacted with customers as they entered the store to determine what their needs were.Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.Immediately addressed problems with customers to promote quick and successful resolution.Reordered inventory when it dropped below predetermined levels.Assigned employees to specific duties to best meet the needs of the store.

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  Sonny's BBQ

  Jun 2015 - Aug 2016

  Assistant Manager

  Handled scheduling duties to ensure that the restaurant was properly staffed at all times.Interacted with customers as they entered the store to determine what their needs were.Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.Immediately addressed problems with customers to promote quick and successful resolution.Assigned employees to specific duties to best meet the needs of the store.Reordered inventory when it dropped below predetermined levels. Show less

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  Bellacinos Pizza & Grinders

  Aug 2016 - Feb 2019

  General Manager

  Increased profits by 82%.Ensured that each guest's experience was positive, memorable and consistent.Prepared program operating budgets, budget reports and other financial performance reports.Reduced and controlled company expenses by recognizing usage versus waste and over ordering. Reduced employee turnover by 10% through increasing employee moral and confidence of positive management within the workplace.Reduced overtime by 75% by increasing pay and reducing hours.Established operational objectives and work plans and delegated assignments to subordinate managers.Handled scheduling duties to ensure that the restaurant was properly staffed at all times.Immediately addressed problems with customers to promote quick and successful resolution.Assigned employees to specific duties to best meet the needs of the store.Completed profit and loss performance reports. Show less

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  Kentucky Fried Chicken KFC

  Aug 2019 - Sept 2020

  General Manager

  Increased sales growth, and profitability. Improved Brand quality, enhanced quality of Restaurant, by keeping it clean inside and out..

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  Charleys Philly Steaks

  Sept 2020 - now

  Charley's General Manager

  Increased profits by 40% within six months Sanitation scores 98.5 to 99.5 for last 3 yearsTravel through North Carolina and South Carolina to train and increase profits