Linsley Medor

Experience

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  Constance Lemuria Praslin

  Sept 2002 - Apr 2003

  Villa Master

  Preparing the villa, and welcoming the guest, offer them the welcome drinkand explain them about the resort facilities. Cleaning the villa on a dailybasis, taking guest food order, setting the table and serving the guest theirmeal on a daily basis

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  One&Only Royal Mirage

  Jan 2005 - May 2006

  Senior Room Valet

  Cleaning the guest room on a daily basis and filling the minibar & assistingthe guest with packing & unpacking service.

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  One & Only Kanuhura

  May 2006 - Dec 2007

  Villa Host

  Welcoming the guest on the island and give them personalized serviceduring their holidays and supervising the villa attendant on a daily basis

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  Kuredu Island Resort & Spa

  Dec 2007 - Apr 2008

  Island Head Host

  Responsible for training the Guest Relation Officer and supervising themon a daily basis and also assisting the guest during their holidays.

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  Emirates Palace

  Jun 2008 - Nov 2008

  Butler

  Responsible of a floor, welcoming the guest and assisting the guest duringtheir holidays, organizing their holidays on a daily basis, also maintaining theexecutive’s suites of the palace

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  One & Only Reethi Rah

  Nov 2008 - Dec 2009

  Villa Host

  Supervising the Villa attendant and assisting the guest during their stayorganizing their activities and itinerary

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  Constance Ephelia Resort Seychelles ( Pre-Opening)

  Jan 2010 - Apr 2012

  Senior Villa Host

  Training the Villa Host & Supervising them, Check-in the guest in the Villaand give them personalized service, like packing & unpacking their luggage,Shoe shinning, etc

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  One & Only Reethi Rah

  Apr 2012 - Apr 2014

  Senior Villa Concierge

  Training the Villa Host & Supervise them, Check-in the guest in the GrandVilla (with Royalties, Prince, Princess, Celebrities, Top VVIP) and makingsure that each and every guest expectation are met and exceeded at all timeand also provide personalized service, like packing & unpacking theirluggage, Restaurant booking, Shoe shinning, etcAchievement:• We make an outstanding revenue in term of F&B & Villas Revenuethroughout the years. Up-selling BBQ for every single villas and withthe best wine available on the Island.• All the Celebrities and Royalties was feeling home away from home,resulting in them coming back every year to stay with us. It was also due to the way we welcome them each and every time they come to the Resort.Specially they requested the same Butler every year.• Technique of handling difficult VVIP Guest. Role play of how andwhat say and do when handling unhappy celebrities. Show less

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  The Slate (formerly Indigo Pearl) (Re-branding)

  Sept 2014 - Dec 2016

  Villa Manager/ Front Office Assistant Manager

  Formed the Butler & Villa Attendant and supervised them, managed the 7luxury Villas+ Suites and making sure each and every guest request are met &exceeded, also in charge of all the aspect of budgeting and dealing withoutsource Suppliers & Contractor to maintain a high level of service for theVillas/Suites.Achievement:• Generate a positive villas revenue during the years I was on-board.Upselling the suites category room to the villas to create more guestexperiences• Maximising BBQ revenue in the Villas. Upselling more bbq withguest celebrating special events.• Develop the fellow team member to be more customer focus.• Contribute of the re-branding of the hotel to ‘The Slate’ in late2016. New guest journey from Airport pick up to the Resort and thewhole Check in Process/Guest Stay/till Check Out process. Show less

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  Holiday Inn Resort ( Pre-Opening)

  Dec 2016 - Dec 2017

  Executive Assistant Manager

  I was appointed to do the opening project of 94 Villas on the sunset side ofthe island. Taking over the villas from the project team and alsoimplementing the highest level of service at the propertyAchievement:• Maximizing the F&B by doing happy hours and upselling therestaurant menu, and Room Revenue with a growth of 60% the firstquarter with only 27 rooms opened.• Turning guest dreams into tangible reality. Talking to guest andgetting the guest information require to use it during the guest stayand making guest have a WOW factor.• Enhancing the guest experience with the Sense of place. Using thelocal drum for arrival and sharing the way of living on an island.• Winning award for the WORLD LUXURY HOTEL 2017- BestLuxury Scenic View 2017/Luxury Beach Resort/Guest Internet Aimhigher Award 2016 Show less

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  Glow Elixir Koh Yao Yai

  Dec 2017 - Mar 2018

  Resort Manager

  I joined the company in December as a consultant to help the property during the high season, I run the day to day operations, answering the social media comments, meeting the guest and training the team on how to deliver genuine hospitality.Achievement:* Training the Team to be more customer oriented* Controlling all F&B cost, analyzing the daily wastage cost and daily order cost.* Work closely with the FO/HSK/FB and ENG team to have consistency in service.* Creating and implementing new techniques for delivering personalized guest service.* Reply to social media platform and always updating the website page.* Working closely with owner on improving the property and cost control.* Hosting The Morning briefing with all HODTraining the Team to be more customer oriented.* Work closely with the FO/HSK/FB and ENG team to have consistency in service.* Creating and implementing new techniques for delivering personalized guest service.* Reply to social media platform and always updating the website page.* Working closely with owner on improving the property and cost control.* Hosting The Morning briefing with all HOD Show less

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  The Village Coconut Island

  Jul 2019 - Oct 2022

  I was in charge when the GM is away. Dealing with dailyissues and handling them promptly and in a timelymannerHosting the morning meeting with all HOD,sharing with each HOD about every specialrequest of guests, events, birthdays, etcWork closely with the owner of the resort oncost controlling and promoting the resort as the bestas we can internally and externallyManage all HOD and give them a targeted projectfor their department and make sure they deliveritWork closely with the Housekeeping departmenton daily arrivals and departure roomsWork closely with the Engineering departmenton releasing all arrival rooms on time and alsowork on the preventive maintenance scheduleHandled customer complaints with empathy andcomposure and fix themProactively participated in meetings and helpedcreate new practices Show less Responsible for all daily operation at Front Office, from Reservation, Room Allocations, etc.Achievement:* Dealing with Reservation Dept on daily basis* Hosting the daily Morning brief with all HOD* Train the FO team to be more customer oriented* Dealing with outsource supplier to maintain low cost on operational suppliers* Reply to social media platform and always updating the website page.* Working closely with owner on improving the property and cost control.* Welcome/Bid farewell/Meeting guest daily to make sure they are enjoying their stay.*Solving guest issue on daily basis Show less

  • Executive Assistant Manager

    Dec 2021 - Oct 2022

  • Front Of House Manager

    Jul 2019 - Dec 2021
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  Explorar Hotels & Resorts

  Sept 2022 - Dec 2022

  General Manager

  Took over the resort from the Contractors andfollowed up with the snagging list and workingclosely with contractors to get the resort openedon timeDesigning and developing SOP plans and trendanalysis to help the company achieve its businessgoals and objectives during openingCreate a Food and Drink menu together with thechefPreparing BEO for the 3-day Fullmoon partyeventPerforming regular employee evaluations andappraisal to assist in performance improvementduring the pre-opening periodMotivating staff to achieve their set targets andoperational goalsCoordinating with supervisors and heads ofdepartment in staff training per the companypoliciesPreparing and presenting the General Manager'sweekly reports to the ownerOrganized and supervised all outsourcingcompanyCollaborated with the marketing team to developand roll out sales and marketing strategiesResponsible for answering all social mediacomments, Tripadvisor, Google, Expedia,Booking.com, and AgodaDoing morning meetings with all HOD daily Show less

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  Elixir Resort Koh Yao Yai

  Dec 2022 - May 2023

  General Manager

  Guest Satisfaction Index (GSI) and Online Review Score Target: Maintain a GSI above 90% and an average online review score of 4.5/5 by delivering personalized island experiences, ensuring smooth operations, and responding to guest feedback swiftly to exceed expectations. • Reduction in Energy and Water Usage Per Guest Night Target: Achieve a 15% reduction in energy and water consumption by implementing eco-friendly practices like solar energy use, water recycling, and reducing waste, promoting the resort's commitment to sustainability and island preservation. • Average Daily Rate (ADR) and Gross Operating Profit (GOP) Target: Increase ADR by 20% and achieve GOP growth of 15% by creating unique island packages, focusing on high-demand seasons, and maximizing high-margin activities such as private tours, dining experiences, and water sports. • Employee Satisfaction Score and Staff Retention Rate Target: Achieve an Employee Satisfaction Score of at least 85% and a retention rate above 90% by offering competitive benefits, local community involvement, and professional development tailored to island life challenges and opportunities. • Health & Safety Audit Compliance Rate and Eco-Certifications Maintained Target: Maintain 100% compliance in health, safety, and environmental audits, and renew eco-certifications annually by rigorously upholding safety standards, providing regular staff training, and actively contributing to marine and land conservation efforts on the island. Show less

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  Putahracsa Hua Hin resort

  Jun 2023 - Oct 2024

  Hotel Manager

  Achieved a 25% increase in RevPAR through strategic pricing and occupancy management, maximizing room revenue across peak and off-peak seasons. • Improved guest satisfaction scores by 30% within one year by implementing a proactive service recovery system and enhancing guest touchpoints (Rating was 11th on Tripadvisor when joined in June 23 and by May 24 rating was 3rd). • Reduced operational costs by 15% through process optimization and strategic vendor negotiations, directly impacting profitability without compromising service quality. • Increased employee retention rates by 35% by introducing career development programs and a structured employee recognition system. • Boosted average online review scores from 4.2 to 4.7 by streamlining guest feedback processes and implementing service quality improvements across departments. • Resolve 95% of maintenance requests within 24 hours and maintain a facility condition score of 90% or higher by performing regular inspections and preventive maintenance, which is vital in an environment where infrastructure can degrade quickly due to salt air and humidity. • Waste Reduction Rate and Local Hiring Percentage • Reduce overall waste by 20% and hire at least 50% of staff from the local community. • supporting the island's environmental sustainability goals and fostering positive relationships with residents by contributing to the local economy. • Increase social media engagement by 20% and direct booking rate by 15% by promoting the island's unique appeal and offering exclusive direct booking benefits, enhancing the property's market visibility and reducing dependence on third-party booking platforms. • Ensure 95% of guest transfers arrive on time and maintain a transfer satisfaction score of 90%, coordinating effectively with transportation partners to manage the complexities of moving guests to and from the airport smoothly. Show less