Guntur Dharma Putra

Experience

• 

  PT. Kopi Kina Indonesia

  Nov 2013 - Apr 2017

  1. Responsible for creating product innovation.2. Creating events that can improve the company's image, such as: Cupping Session and Latte Art Competition.3. Manage and ensure the company's expenses are proportional to the raw materials used.Responsible for operational activities and managing my team schedules.4. Ensure all menus are made according to the standard recipe given. 1. As a barista, my responsibility is to serve and prepare high-quality beverages and food items in a timely and efficient manner. This involves taking customer orders accurately, maintaining a clean and organized workspace, ensuring product freshness and quality, and providing excellent customer service to create a welcoming atmosphere for patrons.2. Informed to the customer about new menu items and promotions, as well as maintain strong teamwork and communication with my colleagues.

  • Head of Barista

    Nov 2014 - Apr 2017

  • Barista Staff

    Nov 2013 - Oct 2014
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  PT. Yaombe Cipta Lestari

  May 2018 - Jul 2018

  Barista Staff

  1. As a barista, my responsibility is to serve and prepare high-quality beverages and food items in a timely and efficient manner. This involves taking customer orders accurately, maintaining a clean and organized workspace, ensuring product freshness and quality, and providing excellent customer service to create a welcoming atmosphere for patrons.2. Informed to the customer about new menu items and promotions, as well as maintain strong teamwork and communication with my colleagues.

• 

  Bake and Artisan Coffee&Co.

  Aug 2018 - May 2019

  Head of Barista

  1. Responsible for creating product innovation.2. Maintain good relationship with customers and all suppliers.3. Manage and ensure the company's expenses are proportional to the raw materials used.Responsible for operational activities and managing my team schedules.4. Ensure all menu are made according to the standard recipe given.

• 

  PT Linksindo Makmur

  Aug 2019 - Apr 2023

  1. Conduct the quality evaluation of CCS (Customer Care Specialist) by monitoring their voice call recording, live chat transcript, and email samples to ensure the CCS have appropriate manner while interacting with customer.2. Identify area for improvemenrt, develop improvement plan, and delivering feedback to CCS based on the report from the result of quality evaluation to improve CCS's performance.3. Monitor the implementation of the development plan to streamline the process, improving performance, and increase the productivity of CCS. Show less

  • Quality Assurance for Lazada Customer Care

    Apr 2020 - Apr 2023

  • Customer Service Agent

    Aug 2019 - Mar 2020
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  Concentrix

  Apr 2023 - Aug 2023

  Quality Assurance for Lazada Customer Care

  1. Conduct the quality evaluation of CCS (Customer Care Specialist) by monitoring their voice call recording, live chat transcript, and email samples to ensure the CCS have appropriate manner while interacting with customer.2. Identify area for improvemenrt, develop improvement plan, and delivering feedback to CCS based on the report from the result of quality evaluation to improve CCS's performance.3. Monitor the implementation of the development plan to streamline the process, improving performance, and increase the productivity of CCS. Show less

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  Akulaku Indonesia

  Jul 2024 - now

  Quality Control Specialist

  1. To implement collection quality control standards according to company requirements, assess the performance and performance of collectors, and make suggestions and recommendations for improvement;2. Ensuring that the collection process is in compliance with company policies and legal and regulatory requirements, and handling violations;3. Developing and implementing collection quality control plans and monitoring the progress and quality of work of collectors;4. Responsible for recording and organizing collection data, preparing collection reports, and providing data analysis ano recommendations to management;5. Coordinate and cooperate with other members of the collection team to ensure the smooth running of the collection process. Show less