Daniel Falcone

Experience

• 

  Brynmawr Plumbing and Heating, Inc.

  Jun 2009 - Aug 2019

  Highly skilled plumber with 10 years’ experience in commercial plumbing. Demonstrated track record troubleshooting complex plumbing and heating systems, estimating and controlling project costs, and ensuring compliance with all trade practices and plumbing codes, while maintaining and organizing daily/weekly technician jobs.

  • Plumbing Technician

    Jun 2010 - Aug 2019

  • Apprentice Plumber

    Jun 2009 - Jun 2010
• 

  Eastern Account System, Inc.

  Jun 2011 - Jun 2014

  — Oversaw escalation management procedures with a focus on increasing customer satisfaction. — Maintained and improved existing escalation procedures while resolving complex issues quickly and efficiently. — Managed work schedules and overtime hours for the team, making sure that all shifts are covered.— Conducted trainings sessions to help employees improve their skills and learn new processes.— Reviewed incoming calls or chats to determine how best to respond to customer inquiries.

  • Head of Escalations

    Jun 2012 - Jun 2014

  • Call Center Lead

    Jun 2011 - Jun 2012
• 

  DJF Capital Management

  Jun 2020 - now

  Asset and Risk Management

  DJF Capital Management, a private operation, where finances are managed across multiple asset classes to maintain diversification and absolute returns. With a drive for sustainable and consistent asset growth, I continue to focus my efforts on market changes and anticipating flux.

• 

  DJF Capital Investments

  Sept 2023 - now

  Owner

  DJF Capital Investments is a real estate and market investment firm, risk management is the number one priority. We look for market discrepancies and hold a contrarian view. Our focus is on alternative investment products.

• 

  Coldwell Banker

  May 2024 - now

  Real Estate Agent