Gina Birch

Experience

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  OfficeMax

  Jun 2006 - Jun 2008

  Tech Specialist

  As the designated Tech Specialist and a boundless sales associate at Office Max, I:-Assisted customers in digital product selection (i.e. printers, computers, PDA's, mp3 players, scientific calculators)-Supported the merchandising team by updating product information tags, weekly-Unpacked and distributed products from shipments into their proper departments-Provided "extra-mile," customer service while assigned to the service desk

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  Working America

  Sept 2008 - Nov 2008

  Canvasser

  During the 2008 presidential campaign, I:-Encouraged residents of Cincinnati and Dayton, OH to make informed voting decisions-Provided voting resources door-to-door-Informed them of "headlining" facts concerning each of the major political parties involved in the 2008 election

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  TJX

  Oct 2010 - Jul 2011

  Customer Service

  While working for TJX Companies (both Marshalls and TJ Maxx), I: -Provided exceptional customer service at the service desk, in the fitting room, as well as on the floor -Supported the merchandising team by unpacking shipments and distributing items to their proper departments-Was frequently awarded for selling an above average number of credit applications

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  Geek Squad

  Jul 2011 - Sept 2013

  Geek Squad Agent/ Apple Supervisor

  While working for Best Buy and Geek Squad, I held three positions: Consultation Agent, Cadet/ Field Agent and Apple Expert. While holding these positions, I: -Followed a company-wide, standard operating platform in order to provide customized and complete technological solutions -Maintained a clean and properly staged department -Seamlessly integrated use of company ordering, scheduling, POS and financial computer systems -Worked cohesively with store management, other agents and territory management to find and implement complicated, high-end PC and Home Theater solutions for clients -Inspired co-workers to build Apple-related business by being continually knowledgeable concerning the successes and opportunities of current Apple product sales within the Best Buy location as well as current and past Apple product iterations Show less

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  T-Mobile

  Sept 2013 - May 2014

  RSA

  As a retail sales associate and Samsung Expert at T-Mobile, I: -Recommended and sold cellular phones, hotspots, tablets, accessories and service bundles, based on consumer lifestyle-Processed contracts, agreements, receipts, and confidential client and company information using an organized, methodical and easily communicable system -Built and maintained rapport with a high volume of clients and provided them above-and-beyond pre and post-sale customer service-Performed initial set up on new devices -Used software troubleshooting skills to service misconfigured cellular devices-Advised resources and next steps, specific to each client's technological needs-Processed insurance claims-Completed more than the minimum required outbound marketing/ sales calls-Maintained computers and printers in kiosk and store to ensure swift, high-quality customer service Show less

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  PurpleLock Technology Solutions

  May 2014 - now

  Sole Proprietor

  As the owner & founder of PurpleLock, I:-Teach local "Technology Readiness" classes to increase digital literacy & inclusion in the community-Design and brand all products and curriculum-Customize sustainable networks of electronic devices to create or improve the "technological lifestyle," of each client-Perform tech-support, installation and consultation services in the field (Smart home devices, wireless security cameras, TVs, bluetooth devices, mobile devices, PCs, Macs, and networking hardware) Show less

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  DOW Electronics

  Feb 2015 - Jun 2016

  Inside Sales Representative

  As an Inside Sales Representative at Dow Electronics, I:-Maintain a high level of professional rapport with the owners of over 200 assigned and unassigned sales accounts-Make quality outbound sales calls for a different product each week-Resolve complex issues between small business owners and corporate entities-Prepare cost-effective solutions for clients' DISH Network and/ or Custom Integration installations

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  Nielsen

  Nov 2016 - Jul 2017

  Research Interviewer
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  Collabera

  Nov 2016 - Jul 2017

  Amazon Onboarding Specialist
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  Sprint

  Jul 2017 - Apr 2018

  Sales Professional
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  Abundant Grace Fellowship

  Mar 2020 - Jun 2023

  Senior Technical Director

  Check out some of our broadcasts at http://www.facebook.com/AGFChurch As the Technical Director for Abundant Grace Fellowship, I:-Recommend and order all technical equipment & software-Film & produce all live broadcasts, using ECamm Live-Setup & teardown all equipment: Nikon DSLR camera w/ tripod, Macbook Pro, HDMI capture card, lighting & reflectors, window blockers, Rode shotgun condenser microphone, lapel microphones, green screens/ backgrounds-Consult on church technical issues for all ministries Show less

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  Ashbury Senior Computer Community Center

  Aug 2020 - Oct 2024

  Program Coordinator

  In my role at Ashbury Senior Computer Community Center, I am responsible for: -Creating, developing and rolling out senior-focused, digital literacy-related curriculum -Creating and maintaining working relationships with strategic partners -Spreading awareness of the critical importance of Digital Inclusion -Managing and training the Cleveland Digital Navigators -Facilitating in-person and virtual digital literacy training -Developing training programs & materials for new digital literacy instructors -Assisting with design, marketing & outreach for all ASC3 programs Show less

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  NTEN

  Aug 2021 - Aug 2022

  Digital Inclusion Fellow

  Upon successfully completing this fellowship, I received a Digital Equity Professional Certificate. https://www.nten.org/major-initiatives/dif/