TASFIH RAHMATULLAH

Experience

• 

  MetLife

  Feb 2021 - Aug 2023

  Major responsibilities include but not limited to# Ensuring positive, quality & reliable customer experience with adherence to policies, guidelines & service level agreement# Generating different customized reports # Supervising a Service Delivery Team# Vendor Relationship Management# Project Co-ordination & Management# Customer Communication & feedback# Ensuring Compliance into operational units.# Providing Operational training to Sales- force through Comprehensive Training Programme (CTP).Major responsibilities include but not limited to # Ensuring positive, quality & reliable customer experience with adherence to policies, guidelines & service level agreement # Generating different customized reports # Supervising a Service Delivery Team # Vendor Relationship Management # Project Co-ordination & Management # Customer Communication & feedback # Ensuring Compliance into operational units. # Providing Operational training to Sales- force through Comprehensive Training Programme (CTP).Skills: Customer Service Management Show less Major responsibilities include but not limited to# Full Supervision of a Service Delivery Team# Ensuring legal compliance into claim process# Motivating team to achieve productivity target# Project Engagement & Management as SME# Vendor Relationship Management# Coordination of NFR Issue [Non-Financial Risk]# Acting as "Change Agent"# Person in-Charge for "Ageny Issue Log Management# Co-ordination with departmental Legal IssuesMajor responsibilities include but not limited to # Full Supervision of a Service Delivery Team # Ensuring legal compliance into claim process # Motivating team to achieve productivity target # Project Engagement & Management as SME # Vendor Relationship Management # Coordination of NFR Issue [Non-Financial Risk] # Acting as "Change Agent" # Person in-Charge for "Ageny Issue Log Management # Co-ordination with departmental Legal IssuesSkills: Team Building · Training Delivery · Leadership Skill · Leadership · Cost Management · Performance Management · Operations Management · Career Management · Team Management Show less

  • Executive Officer,GLOBAL Customer Service & Operations

    Jan 2022 - Aug 2023

  • Claims Coordinator,Operations Management

    Feb 2021 - Jan 2022
• 

  Saint Mary's University

  Sept 2023 - now

  Graduate Teaching Assistant

  • Conducted thorough and systematic research on complex economic topics, demonstrating stronganalytical skills and attention to detail.• Collaborated with interdisciplinary teams to gather, analyze, and interpret data, showcasing effectivecommunication and teamwork abilities.• Proficiently utilized statistical software and data analysis tools such as STATA, R Studio, MicrosoftExcel, and SPSS to extract meaningful insights from large datasets.• Demonstrated a commitment to maintaining accurate records and documentation, ensuring transparencyand accountability in research activities.• Developed and presented detailed and comprehensive reports summarizing research findings, demonstratingproficiency in documentation and the ability to communicate complex information in aclear and concise manner.• Adapted quickly to new tasks and challenges, showcasing flexibility and problem-solving skills ina dynamic research environment.• Actively engaged in ongoing learning and professional development, staying abreast of industrytrends and best practices in research methodology.• Successfully managed multiple tasks and deadlines, highlighting effective time management andprioritization skills. Show less