Minhazul Hakim

Experience

• 

  OpenRefactory, Inc.

  Aug 2022 - Nov 2022

  Software Quality Assurance Intern

  Dynamic Software QA Engineer Intern with hands-on experience in testing methodologies and bug tracking. Actively contributes to improving software quality through collaborative engagement with development teams. Eager to leverage this internship to enhance skills and contribute to innovative QA processes. #QAIntern #SoftwareTesting #TechEnthusiast

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  Radiant Data Systems, Ltd

  Feb 2023 - Dec 2023

  Credentialing Analyst

  Detail-oriented and experienced Medical Documentation and Credentialing Analyst with a proven track record in ensuring accurate and compliant medical documentation. Adept at navigating complex healthcare regulations, I bring expertise in credentialing processes and maintaining up-to-date provider records.My experience includes meticulous review and verification of medical documents, ensuring adherence to industry standards. As a Credentialing Analyst, I have successfully managed the credentialing lifecycle, ensuring that healthcare providers meet regulatory requirements.With a commitment to precision and compliance, I thrive in roles that demand a keen understanding of medical documentation nuances and credentialing intricacies. Let's connect to explore opportunities for collaboration in maintaining impeccable standards in healthcare documentation and credentialing. #MedicalDocumentation #CredentialingAnalyst #HealthcareCompliance Show less

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  Penrose Bangladesh

  Dec 2023 - Feb 2024

  Office Executive (Virtual Assistant)

  Dedicated Office Executive and Client Care Specialist with a proven track record in managing inbound calls and ensuring exceptional client satisfaction. Expertise lies in efficiently coordinating office operations, providing outstanding customer service, and resolving inquiries with a client-centric approach.My experience encompasses handling a diverse range of tasks, from managing administrative duties to addressing client needs with professionalism and efficiency. Proficient in fostering positive client relationships through effective communication and problem resolution.With a passion for excellence, I excel in fast-paced environments that demand a combination of organizational skills and a client-focused mindset. Let's connect to explore opportunities for collaboration in enhancing office efficiency and elevating client care standards. #OfficeExecutive #InboundCalls #ClientCareSpecialist #CustomerServiceExcellence Show less

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  PrimeSync Solutions

  Feb 2024 - Sept 2024

  Promoted to System Administrator, driving the strategic direction and technical excellence of our projects by guiding a team of skilled developers in delivering innovative software solutions. Leveraging deep expertise in network engineering, I lead architectural decisions, ensure code quality through rigorous reviews, and foster a culture of continuous learning and collaboration. With a focus on aligning technical goals with business objectives, I manage project timelines, coordinate task distribution, and mitigate risks to ensure on-time, within-budget delivery. Committed to enhancing team performance and staying at the forefront of technological advancements to meet evolving business needs. Show less Dynamic professional with a comprehensive background in Technical Support, Network Engineering, BPO Operations, and Client Care. Proven track record in delivering top-tier technical assistance, crafting resilient network infrastructures, optimizing BPO operations, and ensuring exceptional client satisfaction.My experience spans troubleshooting technical issues, designing and implementing robust network solutions, streamlining BPO processes, and providing exemplary client care. Proficient in navigating the intersection of technology and customer service, I bring a unique and adaptable skill set that contributes to the success of diverse teams.With a passion for efficiency and customer-centric approaches, I excel in roles that demand a holistic understanding of IT, operations, and client satisfaction. Let's connect to explore synergies and opportunities for collaborative success. #TechnicalSupport #NetworkEngineering #BPOOperations #ClientCareSpecialist #ITProfessional Show less

  • System Administrator

    Jun 2024 - Sept 2024

  • Operations Associate

    Feb 2024 - May 2024
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  SELISE Digital Platforms

  Sept 2024 - now

  Support Analyst

  A professional responsible for delivering technical support to ensure seamless operations across various systems. They troubleshoot issues, analyze data to identify problem areas, and provide timely solutions to improve system performance. The role involves collaborating closely with different teams to maintain efficiency, while offering clear communication to clients to understand their concerns and deliver appropriate resolutions.A Support Analyst ensures that end-users experience minimal disruptions by quickly identifying the root causes of technical issues and providing immediate fixes. They use their analytical skills to optimize processes and workflows, improving overall productivity and reducing downtime. Maintaining a calm and organized approach under pressure is crucial, allowing them to handle multiple tasks while meeting deadlines.Additionally, the role requires strong interpersonal skills to manage client relationships, deliver a high level of service, and continuously enhance user satisfaction. A Support Analyst is essential in bridging the gap between technical systems and business operations, ensuring that technology supports the organization's goals. Show less