Maria Petkovic

Experience

• 

  Gfk Ltd.

  Jan 2009 - Jan 2013

  Market Research Interviewer

  Conducted in-depth consumer and business market research surveys, utilizing excellent communication skills to engage participants across various channels, including phone interviews, home visits, and in-person interactions.Collaborated with management and clients to fully understand project objectives, ensuring data collection aligned with research goals.Effectively explained research purposes and survey confidentiality to participants, establishing trust and maximizing response quality.Carefully documented responses and organized survey data to maintain accuracy, delivering actionable insights to the market research team and contributing to strategic decision-making. 收起

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  Equilibrio Language School

  Jan 2012 - Jan 2013

  Spanish Language Teacher

  Developed engaging lesson plans and interactive classroom activities tailored to various learning levels, fostering an immersive language experience for students.Organized and prepared instructional materials to enhance student comprehension and retention.Assessed student progress through evaluations and maintained detailed records to support individual learning goals.Took on additional responsibilities, including research, organizing resources, and providing supervisory support, to enrich the teaching environment and drive academic success. 收起

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  Djuro Salaj Language School

  Sept 2012 - Jul 2013

  Spanish Language Teacher and Program Coordinator

  Creating lesson plans, preparing classroom activities, organizing teaching materials, evaluating student performance, maintaining classroom records. Additional research and organizational or supervisory duties.Communicating with other teachers, organizing classes, coordinating and supervising different activities.

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  ABC Design

  Mar 2013 - Apr 2013

  Marketing Research Specialist

  Present information to develop key competition graphs.Maintain library to obtain and compile information on competitive activities and sales statistics.Maintain quality service through following company standards. Evaluate and interpret research results, formulate conclusions and suggestions. Consult and develop relations with marketing, product development plus operations to identify research needs and execute recommendations. Conduct research to identify opportunities and confirm prime prospects for qualification criteria. 收起

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  NCR Corporation

  Oct 2013 - Aug 2014

  Field Agent - Customer service

  Provided direct, personalized customer support in the local language, managing incoming calls and determining customer service entitlements.Documented service requests accurately and maintained clear, timely communication with field engineers to ensure efficient issue resolution.Coordinated updates on outstanding work orders, relaying essential information and updates to engineers within the territory to maintain operational efficiency.Leveraged expertise and sound judgment to proactively address customer needs and ensure field service effectiveness, meeting or exceeding customer expectations.Relied on experience and judgment to plan and accomplish goals. 收起

• 

  Emirates

  Sept 2014 - Oct 2020

  International Flight Attendant

  Prepared meticulously for each flight, ensuring all safety protocols and service standards were consistently upheld.Provided personalized introductions and support to First Class passengers, enhancing their experience with guidance on suite functionality, entertainment systems, and premium amenities.Maintained expert knowledge of Emirates First Class services, including menu options and beverage selections, and confidently recommended choices to elevate the customer experience.Demonstrated exceptional hospitality, adapting to each customer’s needs and proactively anticipating requests to create a seamless and memorable journey.Communicated effectively with passengers regarding flight updates, diversions, or delays, providing reassurance and clarity.Represented Emirates as a brand ambassador, adhering to impeccable appearance and conduct standards.Contributed actively as a supportive team member, following direction from senior crew and promoting a positive onboard environment. 收起

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  ILUXURYOU Events Managing and Organizing

  Nov 2020 - Oct 2021

  Operations Event Manager

  Coordinated and managed daily operations, meetings, and conferences to maximize efficiency and performance.Established clear, effective communication with clients, vendors, and team members to ensure smooth collaboration.Oversaw end-to-end event planning, from venue selection and logistics to successful execution.Handled diverse administrative responsibilities, including travel arrangements and meticulous record-keeping.Ensured cost-effective operational practices, continuously refining management systems, processes, and best practices for optimal results. 收起

• 

  MarkAble International

  Oct 2021 - now

  Drove client acquisition and managed the full sales cycle, from proposal to contract, for a variety of corporate and social events.Collaborated with clients to develop customized event concepts, aligning with their brand vision and goals.Coordinated and executed events and exhibitions, overseeing all logistical aspects to ensure seamless delivery and client satisfaction.Built and maintained strong client relationships, delivering high-quality experiences that led to repeat business and referrals. 收起

  • Country Sales Manager

    Jan 2024 - now

  • Senior Sales Executive | Event Manager

    Dec 2022 - Jan 2024

  • Sales Executive | Event Manager

    Oct 2021 - Dec 2022