Mohamed Chaouki BEN HASSEN

Experience

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  GE Power

  Aug 2007 - Aug 2015

  • Coordinate, support and coach Site team (Resident Engineers) to deliver contractual obligations• Develop and provide EHS, quality, maintenance and procedures and implemented in MAXIMO tools.• Respond to Customer technical inquiries coordinating technical resources• Investigate and troubleshooting issues and drive efforts for reliability improvement• Assist customer operation and maintenance staff in monitoring performance of covered units and recommend actions to improve availability and reliability• Respond to problems identification and expedite resolution during maintenance activities by highlighting potential areas of concern and drive GE organization to address issues• Identify CTQs requiring improvement and structure projects and actions to address the needs• Organize and conduct weekly meetings, outlining activities and units performance, including RCA for forced outages• Plan and coordinate the implementation of recommended actions due to Technical Information Letters• Provide information about the latest advancements in upgrades opportunities to Customer, and assist in their implementation• Keep Customer updated about design changes of parts to be installed• Prepare planned outages BI/HGPI /MI through good coordination with fulfillments teams to ensure OTD and improve productivity.• Coordinate the reviewing of maintenance plan, with the aim to optimize the Units reliability and availability• Support Customer for the storage of parts under the Contract• Maintain maintenance and inspection quality Manuals• Interact with GE tools, processes, metrics and organization in order to fulfill all Contract obligations• Maintain continuously updated the financials input (ops plan, pacing, Margin review). Show less • Perform mechanical and electrical maintenance tasks, inspections and troubleshooting as assigned• Comply with all applicable environmental, health and safety policies• Coordinate and direct activities of assigned contractors and maintain high reliability of all plant equipment / systems within scope of the contract.• Implement and maintain the Lockout-Tagout procedures; coordinate the safe release of plant equipment for maintenance activities• Be responsible for unit reliability and coordinate any emergencies• Interact and coordinate with various entities Engneering/Fulfillement team to ensure provide required parts/service/technical advice on time.• Lead plant improvement and upgrade projects as assigned• Resolve punch list and warranty points. Show less

  • Lead Contract Performance Manager

    Aug 2009 - Aug 2015

  • Site Resident Engineer

    Aug 2007 - Jul 2009
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  General Electric

  Jun 2015 - Oct 2016

  Senior Customer Service Management Staff Manager

  • Accountable for the country financial performance of signed contracts, by leading and coordinating the local team and PS support functions to achieve business goals & objectives.• Drive portfolio growth, initiate execution cost strategies, and partner closely with PGS Inquiry To Order (ITO) team to ensure profitable and long-term growth. • Manage all levels of customer relationship and events, take lead on customer issues resolution, warranty, and deliver & be accountable for customer satisfaction with GE Environmental Health & Safety (EHS)/Quality/Productivity performance. • Guide the team to operate and comply to critical processes, in order to meet required operation metrics rigor/timing, financial deliverables and effective contract management. • Interface with Parts, Services, Repair, PSP Project and other functional organizations to make sure customer expectations are met. • Ensure GE processes and policies are applied within the country on all aspects: Quality Assurance; Compliance; Revenue Recognition; Import-Export; Past due & inventory; Proper & timely billing; EHS and others as required. • Lead and manage the portfolio’s operations team, CPM, Resident Engineering, TXs specialist to achieve business target. Show less

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  GE Power

  Nov 2016 - Nov 2017

  North Africa Sales Manager Gas Turbines Solutions

  Sales Manager for GTs solutions, sell upgrades and Value Package to customers.

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  GE Vernova

  Jun 2023 - now

  Sales Director North Africa