Vicky Le

Experience

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  Tony's Lord Nelson Restaurant

  Feb 2005 - Feb 2007

  Restaurant Supervisor

  Duties: Greeting & welcoming customersMaintaining an excellent customer services and improving customer satisfaction.Solving problems on behalf of Restaurant Manager Controlling & Supervising F&B of the day Managing waiting staff's roster Ensuring all restaurants equipment in properly operational condition

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  Baoson International Hotel

  Apr 2007 - Jul 2007

  Banquet Coordinator & Assistant F&B Manager

  Assisting GM in Managing HCMC & HAN office. Escorting & assisting in Site Inspection, negotiation and communicationAssisting with general administrative & secretarial duties ( Making Rotation plan, Managing of company Log book, recruiting Staff, keep track of staff annual leave both office HAN & HCMC, taking mins, translation; Supervising F&B Functions of the hotel Supervising all the banquet services. Supervising room setting and implementation of agreement. Opening and issuing Event Order Coordinating with other outlets Managing Function Forecast Managing Evaluation form (Contact and get Feedback from Customers)Assisting F&B Manager for the daily supervision.Solving Problems during before, during and after Function. Show less

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  Pacific World Co., Ltd (Inbound Travel Company)

  Aug 2007 - Dec 2008

  Executive Assistant cum Production Executive

  In charge of Monthly & Yearly Sales report, expenses and directly report to HEAD office.Being in charge of contacting with Suppliers and customers.Supporting Sales teams to consult with clients when needed.Doing survey and contacting with Tour Operators around the world to introduce and sell news products as tour programs.Coordinating & supporting colleagues from other departments to reach the targets at deadline for each project.Seeking for new Products, Designing tour programme and quotations.Making Presentation for each tour program, new products, and new projects.Dealing prices and benefits with suppliers to make sure competitive prices Working on projects with GMAssisting General Manager in HR, recruiting, Admin, confidential issues, (Search and short list CV Show less

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  The Quadrant Hotel

  Jun 2009 - Apr 2010

  Front Office and Housekeeping Team Leader (Room Division)

  Auckland Responsibilities:Inter-department communicationsStaff scheduling. Welcoming & greeting arriving guests.Providing information service to customers.Receiving and processing reservations from customers.Filling the arrival and departure registeration.Dealing with complaints and handling them.Doing Check in & Check out - Cash handling.Taking responsibility as Room Attendant. Recording and updating Lost & Found Book.Supervising and controlling the checking room process.Reporting to Executive Housekeeper and updating information to system.Assisting Executive and assigning rooms for Housekeeping attendants. Show less

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  Online Travel Services Corporation - Vinabooking.vn

  May 2010 - now

  Contract Manager cum Reservation Manager

  • Updating and searching new hotels in the markets.• Being the First & Key contact person for hotels/resorts.• Contacting with hotels for any up to date contracts or any promotions.• Manage Hotel/resort allotment in the system• Ensure delivering best available pricing; Rates negotiation• Review and evaluate all contracts and Terms& Agreements • Bring hotel contracts on sale – managing database information• In charge of leisure sales strategy and develop new markets segment• Making sales forecast & report to BOD.• Responsible for following up and improvement of sales numbers• Supervises and coordinates activities of staffs engaged in taking, recording, and cancelling reservations from Guests.• Manages reservations received by mail into current and future.• Manages, Recommends and Sends hotels promotion to guests.• In charge of assigning staffs to follow up with all reservations & getting feedback from guests after their stay. Show less