Sarah O Donoghue

Experience

• 

  Nails Inc

  Dec 2003 - Dec 2010

  To lead, manage and motivate the team of Area Managers, responsible for an area of 31 stores in Uk and Ireland. Coaching Area Managers/teams to achieve sales targets, improve retail standards and ensuring teams provide excellent levels of customer serviceMonitoring sales and performance of Area ManagersVisiting stores with Area Managers, monitoring Nails Inc concessions, managers and staff Liaising with department store management and cosmetic department managersManaging sales performance for accounts based within department stores are ensuring that they are in line with set targetsControlling the agreed budget and allocations within targetsManaging P&L for all stores and ensuring that Area Managers keep within expenses policy.Maximising sales of the company’s retail business in accordance with the sales and marketing planManaging and controlling expenditure within agreed budgetsActively participating in the management Team development and decision making processEnsuring that effective communication strategies are in place between Head Office, Area Sales managers and Managers and staff in storesMonitoring, measuring and reporting on operational issues, opportunities, developments and achievements within agreed formats and timescales. Planning and achieving sales growth through increased customer numbers and spend Designing training manuals and support notes and resources for managers and staff Facilitating training sessions for staff and new managersManagement of Area Managers, instructing and creating ways to sell and increase productivity and to continually improve customer service delivery and store standards Show less Responsible for 13 stores between UK and Ireland.Visiting stores, monitoring nails inc concessions, managers and staff Liaising with department store management and cosmetic department managers Following up customer complaints and queriesMaintaining wages below 23% for each storeMotivating staff, setting daily/weekly targets, providing staff incentives Monitoring sales and performance of stores, managers and individual staffTracking and recording sales figures and communicating these to head officeDisciplining staff and liaising with legal advice companyControlling Stock and orderingManaging displays and merchandisingRecruiting staff – dealing with recruitment agencies and interviewing Managing new store openings Planning events in store and out of store. Show less

  • Regional Sales Manager and National Trainer for the UK & Ireland

    Jun 2007 - Dec 2010

  • Area Sales Manager for the UK & Ireland

    Feb 2005 - Jun 2007

  • Business Manager

    Apr 2004 - Feb 2005

  • Assistant Manager

    Feb 2004 - Apr 2004

  • Nail Technician

    Dec 2003 - Feb 2004
• 

  Arnotts

  Jan 2011 - Aug 2019

  Senior Divisional Manager for Beauty, Accessories & Jewellery
• 

  Dublin Nails

  Aug 2019 - Jan 2021

  Regional Manager
• 

  GOTR projects Ltd

  Jan 2021 - Jun 2023

  Managing Director
• 

  ARI

  Jun 2023 - now

  Airport Retail Manager