Deep Enrich
Mathieu Jacques
40 followers
Victoria, British Columbia, Canada
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About me
Business Administration Graduate
Education
Western University
2019 - 2023Bachelor of Arts - BA Honours Specialization in Sociology
Camosun College
2024 - 2024Post-Degree Diploma Business Administration, Human Resource Management & Leadership Option
Experience
The Pickle Barrel
Jun 2020 - Aug 2023Ensured that all guests felt welcome by providing responsive and professional service at all times.Recorded food and drink orders and repeated this information to guests for conformation.Followed proper allergy procedures by recording guest allergies and notifying the kitchen of said allergies. Utilized suggestive selling techniques to increase average guest checks while ensuring complete guest satisfaction. Handled disputes by communicating with guests and if necessary by notifying a manager to reach a resolution. Show less
Server
May 2022 - Aug 2023Host
Jun 2020 - May 2022
Sport Chek
Nov 2023 - nowSales AdvisorMaintained a robust knowledge of sports equipment to provide recommendations that enhance customer satisfaction and increase salesEmployed suggestive selling techniques to promote the Canadian Tire Mastercard and donations to Jumpstart Organized shelves and displays to maintain a visually appealing storefront and promote specific merchandiseEfficiently communicated with and recorded customer information for work order transactions
Licenses & Certifications
Serving It Right
Responsible Service BCMay 2023- View certificate
CPHR Candidate
CPHR BC & YukonJul 2025
Smart Serve Ontario
Smart Serve OntarioJun 2021
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